Job Description:
Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.
We are currently looking for a Salesforce Consultant to join our team
Job Description
Requirements Analysis.
Design and implement functional solutions in projects.
Provide effort estimations for projects.
Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
Analyze and improve application performance.
Collaborate with technology providers when required by the project.
Contribute to the validation of the solution against functional requirements.
Comply with the agreed software quality standards set by Omega's Technical Management.
Generate functional documentation for completed projects.
Collaborate within Omega's community of practice by sharing knowledge.
Requirements & Experience
Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).
Salesforce Core Expertise: +4 years of proven experience in Salesforce administration, configuration, and consulting roles.
Multi-Cloud Experience: Strong hands-on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud.
Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross-functional technical teams to translate business requirements into functional solutions.
Methodology: Solid experience working under Agile delivery principles (SCRUM).
Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).
WHAT DO WE OFFER
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA #LI·REMOTE
Location:
MadridBrand:
OmegaTime Type:
Full timeContract Type:
PermanentSkills Required
- Full professional proficiency in English, including fluent written and spoken communication and the ability to conduct business conversations
- More than four years of experience in Salesforce administration, configuration, and consulting roles
- Strong hands-on experience with multiple Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud
- Ability to act as a functional liaison between clients and cross-functional technical teams and translate business requirements into functional solutions
- Solid experience working under Agile delivery principles and Scrum
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
