Osmose Utilities Services, Inc. is seeking an experienced Senior Business Systems Analyst – Salesforce to serve as a strategic partner between business and IT. This role drives Salesforce-based solutions supporting sales, operations, and enterprise processes, ensuring alignment with business objectives and platform best practices.
Key Responsibilities- Serve as a liaison between business stakeholders, IT leadership, and technical teams.
- Lead discovery and requirements gathering for complex Salesforce initiatives.
- Translate business needs into functional requirements, user stories, and acceptance criteria.
- Partner with architects, administrators, developers, and vendors to design scalable solutions.
- Provide subject-matter expertise and guidance on Salesforce platform capabilities.
- Communicate solutions to offshore development team members
- Provide hands-on Salesforce Configuration solutions
- Execute system tests, prepare user-acceptance tests,, prepare deployments and conduct readiness, and validate changes post-implementation.
- Initiate process improvement efforts.
- Contribute to data governance, reporting, and system optimization efforts.
- Mentor junior analysts and contribute to Business Systems standards and best practices.
- Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience.
- 5+ years of experience as a Business Systems Analyst or Salesforce Business Analyst.
- Strong hands-on experience with Salesforce (Sales Cloud, Revenue Cloud, preferred).
- Proven ability to lead complex, cross-functional initiatives.
- Experience working in Agile environments using tools such as Azure DevOps, Jira, etc..
- Excellent communication and stakeholder management skills.
- Experience with any CPQ (Configure, Price, Quote) or Revenue Cloud.
- Salesforce Administrator or Business Analyst certifications.
- Experience with system integrations and enterprise reporting.
- Background in utilities, field services, or infrastructure industries.
Join a company focused on safety, sustainability, and resilient infrastructure, offering competitive compensation, benefits, and growth opportunities in a highly visible senior role.
What We Do
We are field technicians, professional engineers, wood scientists, and steel corrosion experts, leveraging more than 80 years of expertise to identify and solve structural issues that impact your asset health, structural resiliency, and help you meet your commitment to provide safe, reliable, affordable service. We make utility structures safer, longer-lasting, and more resilient. We help structure owners mitigate risk and manage challenges through innovation and execution. We show up. We do the work. All of it – whether it’s up a mountain or in a swamp. We do it safely, on time, and on budget. We believe there’s an optimal approach to minimize risk and maintain the strength and resiliency of your system, and, with our expertise and proprietary analytical tools, we can help you find it. We are Osmose – a partner in protecting your asset health and system performance
