Position Overview:
The Salesforce Business Analyst is responsible for analyzing, translating, and documenting business needs to support the implementation and optimization of Salesforce-based platforms, including Equinox Corporate+ and Equinox Invention. Acting as a bridge between business and technology, this role ensures that functional requirements are clearly defined, and solutions are delivered to meet end-user expectations.
Principal Duties & Responsibilities:
- Collaborate with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements
- Translate business needs into user stories and define acceptance criteria for development and testing
- Organize and lead functional testing campaigns and user acceptance testing (UAT) in sandbox and Trials environments
- Coordinate with Salesforce administrators and developers on deployment activities, including Change Sets, Salesforce CLI, and Git workflows
- Validate successful implementation of new features, proactively monitor actions, and resolve any post-deployment issues
- Identify opportunities for continuous improvement of Salesforce business processes and platform usability
- Maintain user documentation and functional documentation and user guides to promote the adoption of implemented solutions
- Participate in Agile ceremonies and ensure alignment between solutions and business priorities
- Stay current on Salesforce platform developments and assess potential impact on current systems
- Collaborate with cross-functional teams and R&D teams supporting the Orbit Invention platforms to support functional evolution and optimization
- Work on special projects and other duties as assigned by management
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
Education and Experience: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred; or any combination of education, experience and training which provides the following knowledge, skills and abilities:
- Minimum 2 years of experience in Salesforce functional analysis and implementation required
- Salesforce Business Analyst Certification preferred
- Proficient in Salesforce native tools such as Flows, Validation Rules, and Custom Objects
- Understanding of APEX and SOQL
- Familiar with Salesforce Sandbox Management, Change Sets, Salesforce CLI, and Git
- Experience using tools such as JIRA, Confluence, and working within Agile/Scrum frameworks
- Strong analytical, organizational, and documentation skills
- Excellent verbal and written communication in English
- Self-starter with the ability to work independently and collaboratively across teams
- Effective at managing multiple priorities in a fast-paced, global environment
- Adaptable, solutions-oriented and proactive in identifying improvements
Advanced level of English is required.
This job description may evolve based on business needs.
Top Skills
What We Do
Questel is a true end-to-end intellectual property solutions provider serving 20,000 organizations in more than 30 countries for the optimal management of their IP assets portfolio. Whether for patent, trademark, domain name, or design, Questel provides its customers with the software, tech-enabled services, and consulting services necessary to give them a strategic advantage. We use state-of-the-art technology such as artificial intelligence, big data, or blockchain, powered by an unparalleled network of international experts, to optimize the maintenance of any IP asset while streamlining the internal processes of our corporate and law firm clientele. These solutions, when combined with our IP cost management platform, deliver clients an average savings of 30-60% across the entire prosecution budget. Beyond IP, Questel’s mission is to facilitate the development of innovation in an efficient, secure, and sustainable way
