This role can be hybrid in our Westbrook, Maine office or remote virtual USA.
You will partner with global stakeholders, including Sales, Corporate Accounts, Sales Operations, Marketing, Commercial Insights, IT, and Line of Business (LOB) leaders—to support and enhance Salesforce Sales Cloud and IDEXX CPQ (FOXX). Your work will directly impact on how sales teams operate worldwide, driving efficiency and improving user experience.
In this role, you will:Analyze business goals and processes to identify opportunities for CRM optimization.
Translate complex business requirements into clear, actionable user stories and solution designs.
Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
Evaluate and recommend improvements to existing Salesforce functionality and integrations.
Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
This is a unique opportunity to expand your global footprint at IDEXX, build strong relationships across departments, and contribute to the evolution of Salesforce CRM.
Additionally, you will…Operate within the Customer Relationship Management Product team as a liaison between the business and development teams
Ensure system quality and industry best practice is maintained
Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process
Translate business processes or concepts into technical requirements (and vice versa)
Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy
Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings
Perform detailed analysis on processes & systems leading with business stakeholder & user need
Partner with the technology team on Agile ceremonies, developing solutions, and full execution
Positivity, Curiosity, Adaptability and Patience
The courage to learn and try new things
Highly driven by innovation
Effective written and oral communication skills
Ability to translate business processes or concepts into technical requirements (and vice versa).
Ability to define functional and non-functional requirements based on the needs of the users.
Ability to manage and prioritize across multiple initiatives.
Ability to lead cross-functional teams in a matrix environment.
Ability to lead and influence without authority.
Salesforce CRM systems or business knowledge is significant plus.
Sales and CPQ Business knowledge is significant plus.
Bachelor’s degree, advanced degree in technology or business preferred.
What We Offer
Salary of $80,000 - $100,000
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together!
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
