Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs
How will you make an impact:
Business Analysis & Solution Design
- Work with business stakeholders to understand commercial processes such as account and contact management, field activities, case management, pricing, marketing campaigns, partner portals and business planning.
- Turn business needs into clear user stories, functional specifications and acceptance criteria.
- Run fit-gap analysis against standard Salesforce capabilities, and recommend configuration-first options with clear trade-offs.
- Assess the impact of changes on the data model, security and sharing, integrations and existing functionality.
- Define clear technical requirements for developers when custom development (Apex, LWC, integrations) is needed.
Configuration & Delivery
- Configure Salesforce Sales, Service and Experience Cloud, including objects, fields, page layouts, record types, validation rules, Flows, approval processes, permission sets, sharing rules, reports and dashboards.
- Take an active part in Agile delivery: backlog refinement, sprint planning, sprint reviews and release planning.
- Prepare test scenarios, run system testing, and support business user acceptance testing (UAT) and production deployment.
Platform Support & Continuous Improvement
- Own assigned incidents, service requests and minor enhancements end to end, within the agreed service levels.
- Run root cause analysis on system, data and integration issues, including integrations with ERP, data warehouse, marketing and analytics platforms.
- Support user access and license administration in line with regional governance standards.
- Find recurring issues and suggest improvements that make the platform more stable and the user experience better.
Documentation & Enablement
- Create and maintain solution design, configuration and support documentation.
- Hand over knowledge to support teams, and prepare business trainers and super users to roll out new features.
Collaboration & Compliance
- Work with external delivery partners, and review their estimates, solution approach and deliverable quality.
- Follow the company's SDLC, change control, data privacy and compliance requirements.
What you'll need (Required):
Education & Experience
- Bachelor's degree in Computer Science or a related field with 4 years of relevant experience, or a Master's degree with 2 years of relevant experience, in a Business Systems Analyst or similar role.
- At least 3 years of hands-on Salesforce experience. Sales Cloud is required; Service Cloud or Experience Cloud is a plus.
- Salesforce Certified Administrator is required. Salesforce Business Analyst, Platform App Builder or Sales Cloud Consultant certification is preferred.
Skills & Competencies
- Strong understanding of the Salesforce data model, security and sharing model, and Flow automation.
- Working knowledge of SOQL, Data Loader and data quality troubleshooting.
- Understanding of system integration concepts (APIs, middleware) and data flows between ERP and CRM.
- Experience with Agile delivery and tools such as Jira and ServiceNow.
- Strong analytical and problem-solving skills, with good attention to detail.
- Clear written and verbal communication, with the ability to explain technical topics in business terms.
- Ability to manage several priorities and work independently with minimal supervision.
- Comfortable working across cultures in a complex, matrixed regional organization.
- Fluent English is required. Mandarin or Japanese is a strong plus.
What else we look for (Preferred):
- Experience in the life sciences, medical device or another regulated industry.
- Familiarity with validated systems, GxP or Good Documentation Practices.
- Exposure to Salesforce AI capabilities (Einstein, Agentforce) or analytics tools such as Tableau.
Why Us?:
- Work on a strategic regional platform that directly supports commercial teams across Asia Pacific, Japan and Greater China.
- Grow your career in Salesforce and digital transformation within a collaborative, cross-regional team.
- Get exposure to new initiatives in CRM, integration, analytics and AI.
Skills Required
- Bachelor's degree in Computer Science or related field with 4 years of relevant Business Systems Analyst experience, or master's degree with 2 years of relevant experience
- At least 3 years of hands-on Salesforce experience
- Salesforce Sales Cloud experience
- Salesforce Certified Administrator certification
- Understanding of Salesforce data model, security and sharing model, and Flow automation
- Working knowledge of SOQL, Data Loader, and data quality troubleshooting
- Understanding of APIs, middleware, and ERP-to-CRM data integrations
- Experience with Agile delivery and tools such as Jira and ServiceNow
- Strong analytical, problem-solving, communication, prioritization, and independent-working skills
- Fluent English
- Service Cloud or Experience Cloud experience
- Salesforce Business Analyst, Platform App Builder, or Sales Cloud Consultant certification
- Life sciences, medical device, or other regulated-industry experience
- Familiarity with validated systems, GxP, or Good Documentation Practices
- Salesforce AI capabilities such as Einstein or Agentforce, or analytics tools such as Tableau
- Mandarin or Japanese language skills
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Healthcare Strength — Health coverage is considered strong, with multiple plan choices, HSA options, and fertility support, and the company highlights holistic well‑being programs.
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Retirement Support — A company 401(k) match and well‑regarded retirement offerings add clear long‑term value to total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a discount and look‑back feature makes equity ownership accessible and enhances the total rewards package.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
