The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Salesforce Architect to join our growing Salesforce Practice. This is a full-time, 100% remote opportunity!
The Salesforce Architect is intended to drive the technical side of the integrated solutions provided to our clients. The Architect must be passionate about solving business challenges and determining solutions for potential clients. This position will analyze, design, and launch solutions for our clients using Salesforce. This role will work heavily with Management, Operations, Clients, and other development teams to accomplish the goals for multiple implementations.
What You Will Be Doing:
- Identify, build, and integrate various technologies to provide client solutions and associate applications using Salesforce.com and other technologies
- Develop solutions based on specifications as indicated in the design
- Create high-quality solutions for clients
- Participate and collaborate on the design
- Create and maintain positive relationships with multiple internal groups to support ongoing project development
- Effectively deliver results on several development projects
- Produce technical documentation
- Provide product consulting across the Salesforce platform including Sales and Service Cloud
- Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
- Attain quarterly and annual objectives assigned by management.
- Achieve and Maintain Sales Cloud Consultant, Service Cloud Consultant and Developer Certifications
What You Will Bring:
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience
- 5 years or more of development experience
- 3-5 years of Implementation, Design, and Configuration experience within Salesforce is required.
- Salesforce Certified Platform App Builder and Salesforce Certified Platform Developer I are must-have certifications for consideration.
- Advanced understanding of the overall Architecture of the Salesforce platform
- Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads
- Experience with Agile methodology
- Experience with Enterprise organizational strategies using Salesforce
- Proven time management skills in a dynamic development environment
- Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
- CRM, Interaction Management, CTI, Case Management and Technologies that support these
- 5+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
