Salesforce Architect
Important Information
Location: Singapore
12 months contract
Job Summary
We are seeking a skilled Salesforce Developer to support the development and delivery of the Next Generation Case Management Platform (NGCMP), a key digital initiative supporting enterprise case management operations. This role is responsible for designing, developing, and maintaining Salesforce solutions that are
scalable, secure, and aligned with business requirements. You will work closely with Solution Architects, Product Managers, Business Analysts, QA teams, and UX Designers in an Agile delivery environment.
What you will be working on
- Design, develop, and customise Salesforce solutions using:
o Apex
o Lightning Web Components (LWC)
o Flows
o Custom Objects
o Validation Rules
o Omnistudio components (where applicable)
o Action Plan
o Document Generation
- Configure and implement Salesforce platform capabilities, primarily on Public Sector Solution, Service Cloud, with potential exposure to Experience Cloud and other platform features
- Develop integrations between Salesforce and external systems using REST/SOAP APIs and MuleSoft integration services
- Participate in sprint activities including backlog grooming, sprint planning, development, testing, and deployment
- Develop solutions based on user stories, acceptance criteria, UX designs, and technical specifications documented in JIRA and Confluence
- Collaborate with Solution Architects/Tech Lead and Business Analysts/Technical Product Manager to translate business requirements into technical implementations
- Perform unit testing, support system integration testing, and resolve defects to ensure quality deliverables
- Troubleshoot and resolve issues across Salesforce environments while ensuring platform stability and minimal downtime
- Support deployment activities across development, SIT, UAT, staging, and production environments
- Follow established development standards, GitLab version control practices, and CI/CD deployment processes
- Create and maintain technical documentation, including technical designs, deployment procedures, and operational playbooks
- Continuously improve application performance, maintainability, and user experience through adherence to Salesforce best practices
What we are looking for
- Degree in Computer Science, Information Technology, Engineering, or related discipline
- At least 3 years of experience in Salesforce development and administration
- Salesforce certifications such as:
o Salesforce Certified Platform Developer I
o Salesforce Administrator
- Strong hands-on experience in:
o Apex
o SOQL/SOSL
o Lightning Web Components (LWC)
o Salesforce Flows and automation tools
- Strong understanding of Salesforce platform capabilities, particularly:
o Service Cloud
o Experience Cloud
- Experience working with:
o REST/SOAP APIs
o Salesforce integration patterns
o External system integrations
- Good understanding of:
o Salesforce data modelling
o Security model (roles, profiles, permission sets, public group...)
o Validation rules and automation capabilities
- Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence
- Experience with version control systems such as Git/GitLab
- Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
- Good communication and collaboration skills, with the ability to work effectively in cross- functional teams
Preferred / Good to Have:
- Experience with Omnistudio or Salesforce Public Sector Solutions
- Experience integrating with MuleSoft or middleware platforms
- Exposure to enterprise case management systems or large-scale digital transformation projects
- Experience with AI-related Salesforce capabilities such as Agentforce
- Salesforce Certified Platform Developer II
- Strong sense of ownership, teamwork, and continuous learning mindset
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Degree in Computer Science, Information Technology, Engineering, or related discipline
- At least 3 years of experience in Salesforce development and administration
- Salesforce Certified Platform Developer I
- Salesforce Administrator certification
- Hands-on experience with Apex
- Hands-on experience with Lightning Web Components (LWC)
- Hands-on experience with Salesforce Flows and automation tools
- Experience with SOQL and SOSL
- Strong understanding of Service Cloud and Experience Cloud
- Experience integrating Salesforce with external systems using REST/SOAP APIs and integration patterns
- Familiarity with Salesforce data modelling and security model (roles, profiles, permission sets)
- Experience with version control systems such as Git/GitLab
- Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments
- Experience working in Agile delivery using tools like JIRA and Confluence
- Strong analytical, problem-solving, communication, and collaboration skills
- Experience with Omnistudio or Salesforce Public Sector Solutions
- Experience integrating with MuleSoft or other middleware platforms
- Exposure to enterprise case management systems or large-scale digital transformation projects
- Experience with AI-related Salesforce capabilities such as Agentforce
- Salesforce Certified Platform Developer II
- Strong sense of ownership, teamwork, and continuous learning mindset
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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