Salesforce Architect - Join our Talent Community!

This is not a current open role. Please apply to this ad if you would like to join our Talent Community and be considered for future potential openings. We are looking for Salesforce Architects to join our Talent Community.

Please apply to this ad if you would like to be considered for our Talent Community and to be kept in the loop on future job openings in our team.

Key responsibilities and accountabilities:
Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions. Deep understanding of CRM platforms, including system design, integration and customization. Ability to align CRM solutions within business strategies and objectives aligned with the customer while leading the technical team during the implementations

You will have to:

• Design the architecture systems in the CRM Domain to ensure high performance and scalability

• Design and optimize digital platforms.

• Develop and maintain software architecture documentation.

• Ensure architectural integrity and consistency across the software development lifecycle.

• Provide technical guidance and mentorship to development teams.

• Review and approve design and code to ensure adherence to best practices.

• Work closely with stakeholders to understand business requirements.

• Translate business requirements into technical specifications and architectural designs.

• Stay updated with the latest industry trends and technologies.

• Drive continuous improvement initiatives within the development team.

• Participate in project planning and estimation activities.

• Identify and mitigate technical risks throughout the project lifecycle.

• Establish and enforce coding standards and best practices.

• Conduct performance tuning and optimization of software systems.

• Maintain comprehensive architectural documentation.

• Prepare and present technical reports and presentations to stakeholders.

Act as a subject matter expert (SME) for pitches and client work.

Skills for the role:

CRM Platforms

• Deep knowledge of CRM platforms e.g. Salesforce, HubSpot, Microsoft Dynamics.

• Experience designing efficient, scalable, and maintainable CRM solutions integrating multiple systems.

• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.

• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).

• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Cloud & DevOps

• Familiarity with AWS, Azure, or Google Cloud for CRM hosting, along with CI/CD pipelines, Git, and containerization (Docker, Kubernetes).

Security & Compliance

• Expertise in GDPR, CCPA, and other data privacy laws, as well as CRM security best practices.

Scripting & Automation

• Experience with Apex (Salesforce), JavaScript, .NET for custom CRM logic and automation programming skills in APEX, C#, .net, others.

API Integration

• Strong understanding of REST/SOAP APIs middleware solutions, and system integrations with ERP, CDPs, and loyalty platforms.

Data Analysis & Reporting

• Proficiency with Excel, Power BI, Tableau or others to analyze customer data, generate insights.

Customer Data Management

• Strong understanding of data segmentation, customer lifecycle, and personalization.

Troubleshooting & Debugging

• Experience to diagnose CRM-related technical issues and provide solutions.

  Team player with organizational skills and dedicated to transparency.

• Experience in leading and managing project development in Agile or Scrum environments.

Team player with organizational skills and dedicated to transparency.

Why choose dentsu?

Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

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