Salesforce Analyst (II)

Why Ryan?

• Global Award-Winning Culture

• Flexible Work Environment

• Generous Paid Time Off

• World-Class Benefits and Compensation

• Rapid Growth Opportunities

• Company Sponsored Two-Way Transportation

• Exponential Career Growth

Salesforce Data Analyst II performs administrative management of data — including detection and correction of data-quality issues, process incoming data, and data standardization. Collaborate with the Salesforce Team and Sales/Business team to engage in the ongoing and detailed evaluation of data quality and lead assignments.

Duties and Responsibilities:

• Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the assigned responsibilities
• Document process workflows and make appropriate recommendations to impact operational efficiencies
• Work with various teams and act as an interface between the business teams and development team

Data Governance (Coordination):

• Liaison with CRM development team/Business teams to identify areas of data inaccuracy and communicate with users to correct data and update Salesforce
• Maintain on-going data clean-up
• Perform and update standard operating procedures ensuring data quality
• Communicate specific trends, issues, targets, and opportunities using analytics.
• Make recommendations to management for data quality
• Maintain accurate dashboards and reports. Continuously develop and maintain cascading dashboards for all user levels (executive, management, individual)

User Support:

• Understand and navigate the application accurately and support users troubleshoot issues/ Provide one-on-one user coaching on navigation (as required)

• Coordinate and support training documentation and training sessions for new releases and on-going improvements

Other:

• Support business extensively by performing CRM related activities daily
• Create and provide daily and weekly status reports
• Manage campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboards
• Participate in release cycles

Education and Experience:

• Bachelor’s/Master’s degree or equivalent
• 4+ years of Salesforce experience is must
• MS-Visio and/or Lucid Chart (must have) to create SOPs
• Business Requirement Review Documentation (must have)
• Document and draft Release Notes; technical writing 

Requirements/Skills:

To perform this job successfully, an individual must have:

• Ability to Extract, Manage and Import data from Salesforce
• Strong customer focus and understanding of CRM
• Data analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organization
• Collaboration skills including the ability to engage with IT, Sales, and Marketing employees at all levels in order gather business needs
• Process improvement skills including the ability to analyze business activity and requirements to identify opportunities, enhancements, and automation efforts
• Strong experience with Microsoft office (Word, Excel, Power Point, Projects a Visio)

Certificates and Licenses:

None

Work Environment:

• 40+ hour standard workweek requirement
• Standard indoor working environment
• Prolonged periods of sitting while working at computer