Salesforce Administrator
Job Description:
The Salesforce Administrator will support day-to-day Salesforce operations, assist with system enhancements, and help ensure data integrity and efficiency across our GTM tech stack. The right candidate has strong attention to detail, a proactive attitude, and a passion for enabling sales, marketing, customer success, and leadership teams.
You’ll work closely with our RevOps team to improve processes, build scalable solutions, and ensure users get the most out of Salesforce.
This is an ideal role for someone early in their Salesforce career who is eager to learn, solve problems, and grow into a trusted RevOps partner.
What You'll Be Responsible For
- Manage multiple user setup, profiles, roles, security model and permissions, fields, record types, page, layouts, and sharing rules.
- Support new functionality for Salesforce platform and understand CRM processes.
- Work with declarative features like creating flows, approval processes, escalation rules and assignment rules for complex business process automation.
- Troubleshoot, problem solve and document system issues.
- Assist with ongoing support requests and administrative needs of users.
- Import data into Salesforce (Account lists, Lead, Quotas, etc.).
- Assist Salesforce data for advanced analysis.
- Support onboarding of new employees from a technical perspective.
- Create reports and dashboards for users.
- Stay up to date with Salesforce release features.
Who You Are
- Salesforce Certified Administrator
- Bachelor’s/Postgraduate degree Minimum 3-year relevant experience administering Salesforce
- Familiarity with standard Salesforce objects (Leads, Accounts, Contacts, Opportunities, Assest, Campaign etc..)
- Strong analytical and problem-solving skills
- Excellent communication and documentation skills
- Strong attention to detail and commitment to data accuracy
- Curious, eager to learn, and enthusiastic about RevOps
Nice to Have:
- Familiarity with SaaS sales and customer lifecycle processes
- Experience with GTM/Sales engagement tools such as Gong, HubSpot,SalesLoft, LinkedIn Sales Navigator, ZoomInfo, Celigo)
- Experience building complex reports and dashboards
- Comfortable working in Excel/Sheets (VLOOKUPs, pivot tables, cleaning data)
- Regular participation in Salesforce Trailhead and ongoing skill development through badges and modules
- Salesforce Certified App Builder
- Salesforce Certified Advanced Administrator
Benefits/Perks
- Competitive compensation
- Employer-matched 401(k)
- Generous PTO and benefits package
- Career development opportunities
- Collaborative, growth-oriented culture at the forefront of grocery tech innovation
The estimated pay ranges for this role are as follows:
- $65,000 - 75,000 CAD
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Top Skills
What We Do
Upshop is the first total store operations platform synchronizing Fresh, Center, eCommerce, and DSD solutions to make retail operations simplified, smart, and more connected.
Upshop has been pioneering total store operations technology for over 30 years; delivering SaaS-based solutions which offer a simplified, smarter, more connected solution to retail store associates. The business leveraged the technology of leading products FreshIQ®, ShopperKit, Date Check Pro, and Itasca Retail's Magic Inventory Intelligence to synchronize one platform, providing retailers the visibility needed to increase sales, cut waste, and streamline labor efficiencies. Over 150+ retail chain accounts trust our software in over 30,000+ stores, 9 countries, and 3 continents.
