Salesforce Administrator

Pansophic Learning is a dynamic, high-growth international education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. We believe every child should be able to be whatever they want to be in life regardless of where they were born.

As Salesforce Administrator, you’ll play a vital role at Pansophic Learning. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. The Salesforce Administrator works closely with cross-functional leaders, organizational units and submit matter experts to configure, test, and deploy user and lead management prioritization strategies within our Salesforce environment. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable supporting users and enjoy learning new business processes in order to translate them into technical solutions. This is a hybrid role, located in Tysons Corner, Virginia 

The Salesforce Administrator will be responsible for:

System Administration

• Support engagement strategy changes within the Enrollment Services SFDC environment for the Marketing, Enrollment and School Operation Teams’ daily needs
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets
• Identify and gather requirements from users and stakeholders
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• Handles all basic administrative functions including user maintenance, queue prioritizations, application management, Salesforce Community experiences, and supports the creation of reports and dashboards, workflows and other routine tasks
• Monitor user adoption
• User training and creating training materials

Enrollment Services Support:

• Assist with the overall CRM Strategy Road Map, and integration efforts for all Enrollment Services operations in collaboration with cross-functional teams and affiliates.
• Apply configuration changes for all Enrollment process optimizations for ideal CX/UX and conversion improvements
• Assist in identifying the values used to verify success metrics for Enrollment milestones and sub-processes
• Support marketing campaigns efforts and configure appropriate omnichannel engagement strategy to optimize conversion and UX/CX
• Develop and lead efforts to get feedback on the enrollment process, lead quality and seek opportunities to drive improvements
• Collaborate with cross-functional units for execution of onboarding strategies
• Perform other duties as assigned by Director of Enrollment

Support Organization and Enrollment Services Goals

• Display a commitment to deliver engagement strategy changes and process optimizations in a timely matter according to business need
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
• Possess a positive and constructive attitude

Knowledge, Skills, & Abilities:

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Coordinates and collaborates with coworkers, internal customers, and other project team members
• Consults with end-users on system requirements; understands, recommends, and provides technical advice.
• Demonstrates excellent customer service skills and maintains a positive, professional image.
• Training users and creating training materials Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Requirements:

• Bachelor’s degree from a regionally accredited university
• Salesforce product knowledge and experience in Salesforce Administration
• Proficient with Microsoft Word and other applications in the Microsoft Office Suite

Preferred Qualifications:

• Salesforce certification preferred
• Experience in admissions or enrollment or HEDA/EDA Salesforce model preferred

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.