IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
The HSS Digital Transformation Team is looking for a passionate, curious, detail-oriented Salesforce Administrator to join our growing information technology team. As a Salesforce Administrator you will operate in a stable, empowering environment to design, build and maintain robust solutions on Salesforce. You will work in a Reuse before Configure before Code efficiency model. You will participate in the execution of our CRM vision in accordance with our IT roadmap. You will have the opportunity to work on Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Account Engagement, and Marketing Cloud initiatives. You will also participate in our AI / Agentforce / Data Cloud journey and help shape it from its early stage. This role is based fully onsite out of Mississauga, ON.
Benefits
- Health Insurance (includes Virtual Health, and HCSA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-term Disability
- Short-term Disability
- RRSP Match
- Paid Vacation
- Floating Days
- Employee Assistance Program
- Employee Engagement Events
- Awards and Recognition
- Tuition reimbursement
- Service Awards
- Employee Perks & Discounts
Job Responsibilities
- Daily administration and support of our Salesforce implementation including but not limited to: user setup, object / data model updates, process automations
- Participate in process review, requirement gathering sessions and contribute as a Salesforce admin SME
- Propose solutions to business requirements using Salesforce capabilities
- Prepare and perform data migration using standard tools such as Data Loader
- Develop test scenarios for release upgrades / patches
- Review Salesforce releases to keep updated on the latest iterations of the products
- Perform Proof of concepts and present interesting features to the IT team
- Provide L2, L3 support for ongoing operational projects
- Tirage Salesforce related incidents and requests
- Create and maintain support documentation such as Standard Operating Procedures / How To documents / incident resolution documents
- Work with managed package partners to review upgrades, troubleshoot issues, evaluate new features
Qualifications
- Must have 3+ years of hands-on Salesforce administrator experience in one or more of Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud and overall 7+ years of experience
- Experience in the implementation and administration of AppExchange products
- Experience working with integration teams for connection setup and troubleshooting
- Experience working with logs and POSTMAN to perform basic troubleshooting of issues
- Experience working with the Salesforce Mobile app
- Sales Administrator certified is a must and Platform App Builder certified
- Experience in Account Engagement (Pardot) and Marketing Cloud is a plus
- Exposure to Agile/Scrum methodologies is a plus
- Experience with Copado, Github / Bitbucket or equivalent Devops tools
- Familiarity with Apex, Aura, LWC is a plus
- Excellent communication skills, both written and oral
#LI-SM2
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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What We Do
IKO Roofing is a worldwide leader in the roofing, waterproofing, and insulation industry for residential and commercial markets. A vertically integrated company, IKO operates more than 30 manufacturing plants throughout North America and Europe. IKO is a family-owned business established in 1951.
