Salesforce Administrator

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

We are recruiting for a talented and self-motivated Salesforce Administrator to assess every aspect of our daily business, with the goal of helping the organization operate more efficiently. For this position, you will examine existing and new systems for improvement, report common issues, evaluate company performance, and recommend new system procedures.

To excel in this position, you should be an experienced professional with knowledge of business processes and business system analysis techniques including the administration of tools such as Salesforce, PRM tools, Gainsight, FinancialForce, Service Cloud, etc. The ideal candidate will also be dedicated and demonstrate excellent written and verbal communication skills.

Responsibilities:

• Examine current and new business procedures
• Identify effective solutions for business software system issues
• Report common patterns, questions, and other issues to management
• Recommend solutions for improving and restructuring company procedures
• Assess company performance, information, and plans by conducting regular tests and analysis
• Plan, document, and develop solutions using Salesforce flow, middleware, or other development tools related to Salesforce
• Monitor company systems status and report any progress or changes
• Research and estimate the costs of upgrades and improvements
• Establish specifications for new projects by developing project goals, phases, and budgets

Minimum:

• Bachelor's degree in business, computer science, a quantitative or business-related field, or equivalent functional experience within a scaling organization  
• Min. of 3 years of experience as a business systems analyst
• Proven track record of supporting and driving corporate-wide initiatives
• Familiarity with Salesforce administration as it relates to the SaaS customer journey
• Certified as a Salesforce Administrator

Preferred :

• Problem-solving: Salesforce Administrators are often tasked with identifying challenges within the organization and then implementing certain procedures and processes to overcome them. Strongly developed problem-solving skills are crucial in this role
• Communication: Salesforce Administrator use various forms of written and verbal communication to gather information about a business and create reports. Analysts are required to communicate with team members at all levels
• Technical: Technical skills are also important in the Salesforce Administrator role. Familiarity with workflows, process builder, flow, APEX, validation rules. Upgrading, troubleshooting, and implementing new programs is one of the requirements of a systems analyst
• Project management: A Salesforce Administrator often works in a project team environment. Strongly developed organizational and time management skills are important to move a project from beginning to completion

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.