Salesforce Administrator

Company Description

Expert Institute is redefining how litigators win cases.

Our cloud-based platform, Expert iQ, connects top attorneys with the precise expertise they need—on demand and at scale. Whether it’s high-stakes civil rights litigation, complex Big Tech cases, or headline-making sports disputes, we’ve helped our clients recover over $20 billion in verdicts and settlements by putting the right expert on their side.

Trusted by the nation’s leading law firms, we give legal teams a competitive edge with access to over 3 million vetted subject-matter experts and a full-service team of researchers, physicians, technologists, and client success pros who keep everything running seamlessly.

Expert Institute runs on a SaaS-enabled service model—meaning our clients get both cutting-edge technology and white-glove support. As we expand Expert iQ’s capabilities, onboard elite experts, and scale our client partnerships, we’re looking for ambitious talent to help us shape the future of expert witness legal tech.

If you thrive in a fast-pace, sales-driven culture and hold yourself accountable every day, come join us!

Job Description

Senior Salesforce Administrator
Location: "Remote"
Team: Revenue Operations

About the Role
Expert Institute is seeking a strategic and detail-driven Senior Salesforce Administrator to join our dynamic Revenue Operations team. In this high-impact role, you'll serve as the primary steward of our Salesforce environment, owning the administration, optimization, and ongoing evolution of the platform to support key business functions and drive organizational growth.

As a key cross-functional partner, you will work closely with teams across Sales, Marketing, Operations, Finance, and Research to deliver scalable solutions, enhance data quality, and improve user experience. Your work will directly support critical revenue initiatives, automation strategies, and data-driven decision-making.

If you're excited by the idea of building smart, scalable systems that empower people and processes, this is your opportunity to make a real impact.

Key Responsibilities

🔧 Salesforce Optimization & Automation

• Maintain and enhance our customized Salesforce instance, identifying areas to streamline processes and drive efficiency.

• Design, build, and deploy scalable Flows, automation solutions, and system enhancements aligned to business goals.

• Support data migrations, integrations, and API connections to expand platform capabilities.

🤝 Cross-Functional Collaboration

• Partner with stakeholders across Sales, Marketing, Finance, and more to gather business requirements and implement tailored Salesforce solutions.

• Collaborate with IT and leadership to improve data architecture, system performance, and reporting strategy.

👥 User Management & Support

• Oversee user administration, permissions, and security settings to ensure platform compliance and data integrity.

• Serve as a go-to resource for user support, training, and system documentation.

📊 Reports, Dashboards & Insights

• Develop and maintain customized reports and dashboards that deliver actionable insights to key stakeholders.

• Partner with department leaders to streamline reporting workflows and elevate business intelligence.

🛠️ System Maintenance & Governance

• Manage system updates, integrations, and release cycles.

• Troubleshoot technical issues, track user requests, and identify areas for continuous improvement.

🚀 Continuous Innovation & Best Practices

• Stay current with Salesforce releases, features, and emerging best practices.

• Recommend and implement enhancements to improve performance, usability, and scalability.

Qualifications

Who You Are:

You’re not just a Salesforce admin—you’re a system owner, data strategist, and operational architect. You thrive in fast-moving environments and get energy from untangling complex workflows and building clean, scalable systems that fuel growth.

What We’re Looking For

✔ 5–7+ years of hands-on Salesforce administration experience in a growth-focused organization
✔ Salesforce Administrator Certification (required)
✔ Strong proficiency in Flow Builder and Salesforce automation tools
✔ Experience with Apex, Web Services, and API integrations (bonus)
✔ Deep understanding of Salesforce security models, data management, and user access best practices
✔ Demonstrated ability to troubleshoot issues and develop scalable technical solutions
✔ Excellent communication skills and comfort working cross-functionally
✔ Highly organized self-starter with the ability to juggle multiple priorities and own initiatives from start to finish

Additional Information

Why Join Expert Institute?

🌟 Make an Impact: Be the architect behind mission-critical tools at a fast-growing legal tech company.
📈 Grow Your Career: Expand your Salesforce skills and career path in a supportive, high-performing environment.
🤝 Collaborative Culture: Join a team that values transparency, innovation, and operational excellence.
🧠 Cutting-Edge Tools: Gain exposure to advanced Salesforce features and integrated tech stacks.
🏆 Meaningful Work: Support top law firms and expert witnesses on some of the nation’s most high-profile cases.

Ready to take your Salesforce expertise to the next level? Apply now and help us build a smarter, faster, and more connected organization.

All your information will be kept confidential according to EEO guidelines.