At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
TITLE: Salesforce Administrator: Remote (Preference is East Coast)
Salesforce Administrator
Location: Morgan & Morgan Headquarters (Brooklyn, NY) or Remote
Department: Platform Solutions – Salesforce Administration
About Us
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations, or defective goods. Every year, our dedicated legal teams help thousands of clients overcome life’s most challenging circumstances. From attorneys to client support staff, creative marketing to operations, every role at Morgan & Morgan supports our shared mission: For the People.
Our Salesforce Platform Team is the backbone of this mission. With a large team of Salesforce Administrators working closely with program and product managers, we empower our legal professionals to operate at their best. Our work tackles complex and diverse use cases, driving innovative solutions that make a real difference in the lives of those we serve. Join us and be a part of the army that helps uphold justice and deliver for our clients.
The Opportunity
Are you ready to grow your career and make an impact? As a Salesforce Administrator, you’ll join a collaborative and innovative team that thrives on challenges. In this role, you’ll play a critical part in maintaining and optimizing the Salesforce platform, supporting our legal teams, and contributing to projects that directly impact the clients we serve.
This is your chance to gain exceptional experience, work in a fast-paced environment, and contribute to meaningful work that changes lives. We’re looking for resilient, gritty problem-solvers who embrace challenges, maintain a positive attitude, and are excited to be part of something bigger.
Responsibilities
- Salesforce Administration:
- Collaborate with our Product Management team to build solutions on the Salesforce platform including custom apps, objects, dynamic forms, screen flows, validation rules etc.
- Implement and optimize Salesforce automation using Flows.
- Perform data management tasks, including imports, exports, deduplication, and data hygiene to ensure platform integrity and compliance.
- Troubleshoot issues, provide timely support to end-users, and resolve Salesforce-related incidents promptly.
- Work Management:
- Leverage Confluence to create and maintain comprehensive documentation of Salesforce processes, best practices, and training materials.
- Use Jira to track and manage work, including task assignments, project updates, and bug tracking.
- Participate in sprint planning and retrospective meetings to ensure project timelines are met and deliverables align with business goals.
- Deploy metadata changes across sandbox environments using our CI/CD tooling.
- Continuous Improvement and Innovation:
- Evaluate new Salesforce features and functionality, providing recommendations for enhancements and system optimization.
- Stay up-to-date with Salesforce releases and proactively implement applicable changes to improve business processes.
- Research and propose solutions to improve team efficiency and address emerging business needs.
- Data and Reporting:
- Design and manage dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
- Ensure data accuracy and compliance with organizational standards and policies.
- Soft Skills:
- Excellent communication skills, both written and verbal, to interact with diverse stakeholders effectively.
- Strong organizational and time management abilities to balance multiple priorities and meet deadlines.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-Solving Skills:
- Demonstrated ability to analyze complex issues, identify root causes, conduct impact analysis and implement effective solutions.
- Adaptability and resilience in handling challenges and maintaining a positive attitude under pressure.
- Preferred Experience:
- Salesforce Administrator Certification (required); Advanced Administrator Certification or additional Salesforce certifications (preferred).
- Familiarity with Agile methodologies and tools like Jira and Confluence.
- Experience with devops tooling such as Gearset and Sonar.
- 3+ years of experience in Salesforce Administration, with a proven track record of delivering impactful solutions.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
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What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured.
Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved.
This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history.
Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve.
With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone.
All law firms are not the same. There’s only one Morgan & Morgan.
