Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
The Salesforce Administrator will report to the Salesforce Lead Developer and will maintain our Salesforce platform. You have a firm understanding of Salesforce's capabilities and be able to customize and support the platform to meet the needs of different teams.
As a Salesforce Administrator you will:
- Provide daily support to users by managing the BAU tickets. Tasks include:
- User management (creating/deactivating users, assigning roles/permissions).
- Data management (import/export, deduplication, data cleansing).
- Report/dashboard creation and maintenance.
- Troubleshoot and resolve system issues.
- Security management (profiles, roles, permissions)
- Administer, configure, and maintain Salesforce environments, ensuring data integrity, system performance, and scalability.
- Customize Salesforce objects, fields and page layouts to improve business processes.
- Create automation tools such as Flow.
- Work with internal departments such as sales, marketing, customer service, and IT to understand requirements, identify gaps, and implement solutions that enhance Salesforce functionality.
- Stay up to date with Salesforce releases, features, and best practices. Implement new features and provide post-implementation support to users
- 2+ years of hands-on experience as a Salesforce Administrator
- Certifications: Salesforce Administrator Certification (ADM 201)
- Desirable Experience with the following platforms:
- Pardot
- Salesforce CPQ
- Conga
- Certinia
- Expertise in Salesforce configuration, including Flow, Lightning Experience, formula fields, validation rules.
- Experience troubleshooting issues and providing solutions.
- Experience explaining complex technical concepts to non-technical partners and collaborate with teams.
- Experience organizing and managing data meticulously, ensuring high accuracy and integrity in records, reports, and documentation.
- Willingness to work on a hybrid setup, reporting onsite at least 1-2 days a week to our Makati office
- 13th Month Bonus
- Health Insurance for you and your dependents
- Supplemental Medical Claim
- Employee Assistance Programme
- Retirement Plan
- Flexible Hybrid Working
- Enhanced Parental Leave
- Life Assurance
- Subsidies and Allowances
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognize that a diverse workforce is stronger workforce.
Top Skills
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
