Revenue Operations Administrator

BISNOW OVERVIEW

Bisnow is the commercial real estate industry's leading, vertically integrated B2B media platform, covering North America, Canada, the UK and Ireland. We serve the CRE industry through award-winning news and publications, renowned events, wide-ranging marketing services, specialized recruitment solutions, and intelligent sales enablement tools.

Our platform enables our audience to do more business by engaging more than 1.5MIL subscribers and convening more than 100K commercial real estate professionals every year. We host hundreds of events, publish thousands of thought-provoking stories, drive qualified leads, and create opportunities that make deals happen. At Bisnow, we love to think globally, but connect and inform our audience hyper-locally.

As Bisnow continues to grow, we are looking to bring on a skilled Revenue Operations/Salesforce Administrator to support the management, maintenance and enhancement of our CRM, as well as other Sales Tech tools. Reporting to the VP, Operations, this role will work to ensure that our Sales Reps across Bisnow and its brands have the tools, training, and support they need to sell frictionlessly, and sales leaders have access to key data to make informed decisions. 

Platform Management, Enhancement and Ownership

• Our sales teams heavily rely on SalesTech platforms like Groove, Gong, Salesforce, DocuSign, Yesware, and Pandadoc, among others. Salesforce, in particular, is the lifeblood of our sales operations. An ideal candidate will have Salesforce admin training and/or certification to lead this crucial platform. They will oversee a variety of objectives, including:
• Documentation: Establishing comprehensive documentation to ensure clarity and consistency.
• Data Cleanup: Leading an account and contact cleanup and deduplication process.
• External Partners: Acting as the primary point of contact for external Salesforce contractors on strategic projects; interface with other Sales Tech vendors and facilitate/negotiate contracts.
• Support adoption: Aiding teams across Bisnow in adopting and customizing tools like Salesforce, Groove, Pandadoc and others to fit their needs, troubleshooting errors, training and enforcing best practices.

Key Responsibilities:

• Strong background in Salesforce administration (certifications preferred).
• Serve as the day-to-day manager of Salesforce reporting and project planning.
• Execute updates on Salesforce, ranging from small tweaks to large-scale projects, including setting up new fields, report types, automations, and custom objects.
• Manage Salesforce storage and API limitations, ensuring adherence to best practices and regular updates.
• Conduct a top-to-bottom assessment of Salesforce settings, rules, and automations.
• Build relationships with sales teams to tailor Salesforce solutions to the unique needs of Bisnow’s sales efforts, products, and processes.
• Develop and implement CRM solutions that are customized and accretive to the business.
• Strive to expand into SalesOps responsibilities, including CRM data analysis and advancing sales processes.
• Demonstrate problem-solving skills, uncover opportunities, and work closely with Sales Leadership through effective interpersonal communication.

Supporting the Sales Team Through Data

• Own and enhance sales team resources for tracking via Google Sheets, Salesforce reports, and BI tools.
• Develop advanced, user-friendly, and effective reporting solutions.
• Build strong relationships with sales VPs to support reporting needs, improve team performance, and enablement of seasonal sales efforts.
• Aid VPs in creating insightful reports that drive sales team advancement.

What are we looking for?

• 3 - 6 years of experience in the role
• Proficiency in Excel, Salesforce reports, finance, data presentation, and capable of extracting actionable insights from complex data sets.
• Salesforce admin training and/or certification is preferred. Experience with email drip campaign platforms (e.g., Groove, Outreach, Salesloft) is advantageous.
• A relentless curiosity to uncover opportunities and a proactive approach to understanding Bisnow, Biscred, and SelectLeaders businesses and products.
• Ability to demonstrate an entrepreneurial yet disciplined mindset, creative yet organized work-ethic and an ambitious yet humble attitude.
• Demonstrated experience excelling in a group or team environment of any sort.
• Ability to remain receptive to feedback and open, constructive criticism.
• Capability to work in a high-energy, fast-paced, frequently-changing sales environment.

What's in it for you?

• Competitive compensation structure!
• Medical, Dental and Vision Insurance
• Short and Long Term Disability Insurance - includes maternity and paternity leaves as well
• 401K
• Flexible Spending Account
• Health Savings Account
• Dependent Care Account
• Unlimited Vacation Days
• 7 days paid sick leave
• 9 paid Holidays
• Referral Bonus Program
• Pet Friendly Offices
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).

Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so.

Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.