As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson’s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.
How Will You Contribute to the Company?
Ericsson Enterprise Wireless Solutions in Boise, ID is seeking a Salesforce Administrator to join their world-class Salesforce Team. They will use their considerable technical expertise to make important decisions which will affect the quality and the timely completion of both large and small projects. Along with the other members of the team, their contributions will make a lasting, positive impact across all Company business units including Sales, Marketing, Support and Operations efforts.
The Salesforce Administrator will report to the Manager of Salesforce Administration and will be responsible for assisting in the configuration and maintenance of the company Salesforce platform. They will work both independently and with the team to ensure that the full features and benefits of the application are being properly utilized, based on the various user group needs. The Salesforce Administrator will work cross-functionally with all departments helping to manage Stakeholder requirements and expectations, ensuring the IT Salesforce team’s success.
What Will You Do?
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Work closely with stakeholders and business analysts to translate needs into technical solutions
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Use interviewing and analytics skills to really listen to stakeholders, define their needs and identify root causes for existing issues
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Work proactively with stakeholders to help them recognize opportunities for process and system improvements
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Provide advice and guidance to less experienced team members
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Serve as an independent individual contributor on technical projects by designing, configuring, and customizing Salesforce according to technical specifications
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Partner with Sales, Marketing to understand the customer journey and how each function track and measure success
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Participate in business and process reviews as a Salesforce subject matter expert
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Work with stakeholders to complete detailed reviews of integrated tools to ensure proper fit based on user requirements and the strategic vision for Salesforce
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Assist in the day-to-day maintenance of Salesforce and guide junior administrators with best practices for system maintenance
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Work with the administrators from other functional groups to ensure that Salesforce is properly configured and integrated with outside systems including Marketo and D365 F&O
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Join the team in developing and maintaining proper documentation of Salesforce configuration and development efforts
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Assist our stakeholders with developing training materials and delivering training as required
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Work with our users to create and maintain reports and dashboards
Qualifications
Minimum Qualifications:
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Three (3+) years Salesforce administration experience at or above level II, or as solo administrator for a customized Salesforce org
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At least two (2) years of experience administering Salesforce CPQ
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Salesforce Administrator Certification
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Salesforce Platform App Builder certification
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Self-motivated and able to work both with the team and independently from a remote location
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Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
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Excellent written and verbal communication skills
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integrated applications such as Salesforce CPQ, DocuSign, and Marketo
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Strong understanding of MS applications including Excel, PowerPoint, Project and Visio
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Good familiarity with Agile development methodologies and tools (e.g. Jira, Copado)
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Solid understanding of BPMN 2.0 specifications and tools
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Apply advanced knowledge of an applications single function or thorough knowledge of multiple sub functions to create efficient and effective solutions
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Detail oriented with strong problem-solving skills
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Experienced with data modeling, custom objects, permissions, SOQL queries
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Excellent personal and project organization skills
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Ability to work cross-functionally with members in all departments
Preferred Qualifications:
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BA/BS or equivalent related experience
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Experience with Apex or Visualforce
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Previous experience working in IS/IT
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Previous experience working within in Sales, Marketing, Operations and/or Support
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Certified Salesforce CPQ
#LI-Remote
Why Ericsson Enterprise Wireless Solutions?
At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.
Our values drive everything we do:
- Respect: we don't point a finger; we lend a hand.
- Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
- Perseverance: we accept and embrace change; we have a passion to win!
- Professionalism: we hold each other accountable.
We are creating the future of global connectivity and community. Come join us. You belong here.
Compensation & Benefits at Ericsson Enterprise Wireless Solutions
At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.
Your Pay:
The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
$58,100.00 - $107,900.00
Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply.
Your Health:
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security:
Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time:
Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.
Additional Benefits:
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.
Ericsson Enterprise Wireless Solutions’ Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.
The deadline to apply to this role is listed below.
12 / 24 / 2024
Note: this date may be updated based on any extensions to the job posting.
Top Skills
What We Do
Cradlepoint, part of Ericsson was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers utilize 4G and 5G cellular technology to connect people, places, and things — anywhere.
Why Work With Us
At Cradlepoint, part of Ericsson, our global leadership in cellular networking is defined by our people and culture. Join our community of innovators, where collaboration, diversity, and empowerment drive positive change in connectivity and beyond.
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