Salesforce Administrator
The Role
GeneDx is a patient-centered technology platform seeking an exceptional Salesforce Administrator to work collaboratively with product owners, developers and quality assurance resources to delivery high impact initiatives that help drive Sales and Service operations. This key role reports directly into Engineering and will be pivotal in driving the best solution to build and maintain in Salesforce while understanding the orchestration of roles and responsibilities among existing critical systems that serves patients, providers, health systems, and researchers.
In this role, you will scope out various requests from different user groups and execute the approach best suited to the Salesforce infrastructure. You will be expected to use your advanced knowledge of Salesforce domain strengths and its limitations and processing strategy to guide the correct development plan. You will also play a key role in ensuring the Salesforce instance represents best practices for scalability and data reliability.
Experience, Traits, and Skills
- At least 8 years of experience as a Salesforce Administrator
- At least 3 years of experience leading medium to large scale projects, including working with business stakeholders, product managers, and overseeing software development work
- Proficiency in Salesforce configuration, data management, and user support.
- Advanced experience in security settings including profiles, roles, and sharing rules.
- Expertise in Sales Cloud, Service Cloud, with working knowledge of Marketing Cloud.
- Experience in building automation using declarative tools such as flows, approval processes, and time-based workflows.
- Familiarity with enterprise SaaS software design patterns and agile software development lifecycle processes.
- Strong communication skills with a focus on cross-functional collaboration
- Experience working in an Agile framework
- Healthcare industry knowledge is a plus, including experience with Salesforce Health Cloud
- Certifications:
- Salesforce Administrator (Required)
- Salesforce Advanced Administrator (Preferred)
- Salesforce Platform App Builder (Preferred)
The Responsibilities
- Collaborate with stakeholders to understand business requirements and identify solutions using native Salesforce configuration.
- Perform Salesforce administrative tasks including user management, security settings, and data maintenance.
- Provide end-user support, troubleshoot reported issues, and validate production data integrity.
- Scope and prioritize business needs into technical work and oversee development and delivery of a group of software developers.
- Contribute to larger-scale strategy of how to structure our Salesforce instances and integrations with in-house systems and other 3rd parties.
- Participate in code reviews, quality assurance processes, and deployment activities.
- Stay updated with Salesforce product releases and best practices.
The Objectives
- Ensure Salesforce data integrity and reliability to support business operations effectively.
- Maintain high-quality user support to foster confidence in Salesforce usage.
- Facilitate collaboration between various teams to accelerate product delivery.
- Streamline integrations between Salesforce and other commercial platform components.
- Ensure a clean and modular setup of Salesforce that supports our various customer and internal user groups.
Pay Transparency, Budgeted Range
$130,000—$159,000 USD
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
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Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.