Your new role: Salesforce Administrator
Are you a Salesforce professional who loves experimenting with new tools, challenging the status quo, and shipping outcomes fast? If you thrive in environments where you can move quickly, embrace AI-powered ways of working, and make a direct impact across sales, customer support, and marketing, this role is for you.
As a Salesforce Administrator at Global, you'll wear multiple hats—combining your passion for platform optimisation with the curiosity to explore emerging tools like AI-assisted development and Marketing Cloud Next. You'll play a critical role in managing Global's Salesforce setup, focusing on Sales Cloud, Service Cloud, and Marketing Cloud Next, and working with teams to drive projects from concept to completion.
Key Responsibilities
Salesforce Platform Management (70%): Manage and maintain the Salesforce ecosystem, including Sales Cloud, Service Cloud, and Marketing Cloud Next. You'll monitor performance, ensure data integrity, run BAU optimisation, support QA activity, and implement solutions that improve system usability and team productivity—using modern development practices.
Collaboration and Optimisation (30%): Collaborate closely with sales, support, and marketing teams to understand business requirements and deliver tailored Salesforce configurations. You'll bring conviction to your recommendations, challenge assumptions where needed, and ensure seamless integration across Global's applications.
What You’ll Love About This Role
Think Big: Directly influence key business areas, improving efficiency, customer satisfaction, and growth through effective Salesforce management—with the freedom to experiment, fail fast, and learn quickly.
Better Together: Work closely with various teams to foster dynamic problem-solving and innovative solutions within the Salesforce environment. You'll be empowered to challenge ideas and bring fresh thinking.
Own it: Gain valuable experience across Sales Cloud, Service Cloud, and Marketing Cloud, alongside hands-on exposure to AI tooling and emerging platforms like Marketing Cloud Next—positioning you for future career advancement within Salesforce and broader tech leadership roles.
Keep it Simple: Focus on streamlined, user-friendly Salesforce solutions that reduce complexity and empower teams to work efficiently without friction. Leverage AI-assisted development and "vibe coding" approaches to deliver outcomes faster.
What Success Looks Like
In your first few months, you’ll have:
Mastered Global's Salesforce setup, understanding existing workflows, integrations, and how they support sales, support, and marketing teams.
Built strong relationships with cross-functional teams, aligning Salesforce solutions with their priorities and challenges - and confidently challenging the team where you see opportunities to improve.
Customised Salesforce environments to enhance usability, data accuracy, and team productivity, using tools such as flows, dashboards, automations, and AI-assisted development.
Improved Salesforce processes through modern delivery practices, including source-controlled deployments via GitHub and pull request reviews.
Delivered Salesforce training and support, helping teams maximise the platform's capabilities.
What You’ll Need
Proven Experience: A background as a Salesforce Administrator with a strong focus on Sales Cloud (essential), Service Cloud (highly desirable), and Marketing Cloud (advantageous). Experience in large, complex organisations working on meaningful initiatives is preferred.
Modern Development Practices: Familiarity with GitHub, pull requests, and source-controlled deployment workflows. Apex experience is a strong plus.
AI-First Mindset: Active experience using AI tooling in your day-to-day workflow - whether for configuration, automation, or development. An experimental, curious attitude towards new tools is essential.
Platform Knowledge: Deep understanding of best practices for Salesforce configuration, automation, and data management. Awareness of Marketing Cloud Next is a bonus.
Conviction and Energy: A confident, direct communicator who brings energy, challenges constructively, and isn't afraid to push back when it leads to better outcomes.
Outcomes-Focused: A fail-fast mentality—biased towards action, learning quickly from what doesn't work, and shipping solutions that move the needle.
Collaboration Skills: Ability to work effectively with cross-functional teams, gathering requirements and implementing scalable solutions.
Problem-Solving Mindset: Detail-oriented with strong analytical skills, able to troubleshoot, innovate, and support light QA activity.
User Support: Experience providing user training and support, with a focus on empowering teams to leverage Salesforce effectively.
This role is ideal for a dynamic, experimentation-led Salesforce professional eager to make an impact across sales, customer support, and marketing through modern tooling, AI-powered workflows, and a relentless focus on outcomes.
Skills Required
- Proven experience as a Salesforce Administrator
- Strong experience with Salesforce Sales Cloud
- Experience with Salesforce Service Cloud
- Experience with Salesforce Marketing Cloud
- Experience working in large, complex organizations
- Familiarity with GitHub, pull requests, and source-controlled deployment workflows
- Apex experience
- Active experience using AI tooling in daily configuration, automation, or development workflows
- Deep knowledge of Salesforce configuration, automation, and data management best practices
- Awareness of Marketing Cloud Next
- Strong communication and cross-functional collaboration skills
- Analytical, detail-oriented problem-solving skills and light QA experience
- Experience providing Salesforce user training and support
Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global and has not been reviewed or approved by Global.
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Leave & Time Off Breadth — 25 days’ annual leave plus an extra work‑anniversary day, with the option to buy up to five additional days, points to broad time‑off flexibility. Enhanced family and accessibility leave further expand coverage.
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Healthcare Strength — Access to a 24/7 virtual GP, health and dental discount programs, long‑term sickness insurance, and life assurance at 4x salary indicate robust health protection. Free Headspace membership and nutrition coaching complement the core offering.
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Wellbeing & Lifestyle Benefits — Discounted gym memberships, cashback benefits, discounted travel insurance, and access to company‑sponsored music events contribute lifestyle value. Feedback suggests these extras add to a fun, wellbeing‑oriented culture.
Global Insights
What We Do
The UK and Europe’s largest Radio & Outdoor company, Global is home to respected, national market-leading media brands broadcasting across the UK on DAB & FM and around the world on Global Player, including Heart, Capital, LBC, Capital XTRA, Capital Dance, Classic FM, Smooth, Radio X and Gold. Global Player allows listeners to enjoy all of Global’s radio brands, award-winning podcasts, and expertly curated playlists, in one place in app, on web and on smart speakers. Global is also one of the leading Outdoor companies in both the UK & Europe, with over 253,000 sites reaching 95% of the UK population. Global’s extensive and diverse outdoor portfolio encompasses Transport for London’s Underground network, almost all major UK airports including Gatwick, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, as well as the UK’s largest network of buses including all major cities. On-air, on Global Player and with our outdoor platforms combined, Global reaches 51 million individuals across the UK every week, including 26.3 million on the radio alone.
