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a specialized omnichannel payments platform enabling businesses to connect and transact seamlessly.
The Role
Lead the Salesforce implementation for a new business line, including legacy CRM migration, solution design, configuration, automation, security, governance, testing, deployment, and ongoing administration. Support sales, compliance, risk, and customer operations by improving data integrity, process efficiency, user adoption, integrations, and regulatory alignment. The role also requires stakeholder collaboration, process re-engineering, data management, and platform optimization.
Summary Generated by Built In
SALESFORCE ADMINISTRATOR
WHO WE ARE
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
LOCATION Toronto OR remote
SALARY: $65,000 - $75,000
EMPLOYMENT TYPE Full-time role
WHAT YOU WILL BE DOING
As a successful candidate, you would lead the successful design, implementation, and adoption of Salesforce for a new line of business, including migration from the legacy CRM, while establishing scalable administration, governance, automation, and data-quality practices for ongoing operations. This role will support sales, compliance/risk, and customer operations teams by ensuring data integrity, system efficiency, user adoption, and regulatory alignment.
LIFE AT KORT PAYMENTS
We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.
At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:
Culture:
WHO WE ARE
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
LOCATION Toronto OR remote
SALARY: $65,000 - $75,000
EMPLOYMENT TYPE Full-time role
WHAT YOU WILL BE DOING
As a successful candidate, you would lead the successful design, implementation, and adoption of Salesforce for a new line of business, including migration from the legacy CRM, while establishing scalable administration, governance, automation, and data-quality practices for ongoing operations. This role will support sales, compliance/risk, and customer operations teams by ensuring data integrity, system efficiency, user adoption, and regulatory alignment.
- Translate business requirements and existing CRM processes into scalable Salesforce solutions while identifying opportunities to improve or re-engineer existing processes
- Define data models, field mappings, workflows, automation, security, and business processes required for the new implementation
- Develop migration plans, testing strategies, deployment processes, and validation procedures to ensure data integrity and business continuity
- Develop a strong understanding of business processes, Salesforce capabilities, system architecture, and integrations to guide solution design and ensure the platform supports operational needs
- Design scalable, maintainable solutions that support both current operations and future business growth
- Design, build, and maintain complex Salesforce configurations, including objects, fields, page layouts, record types, validation rules, permissions, and security
- Manage day-to-day Salesforce administration, including users, roles, profiles, access, sandboxes, deployments, and change management
- Design and implement automation using Salesforce Flow, approval processes, validation rules, notifications, and other declarative tools to reduce manual effort and improve process consistency
- Identify opportunities for process re-engineering and automation across business functions
- Minimum 3 years of proven experience with Salesforce as an administrator
- Proven experience leading CRM migrations and Salesforce implementations
- Strong Salesforce administration and configuration experience, including Flow, automation, security, data management, and declarative tools
- Experience designing Salesforce solutions for new business lines, departments, or operational functions from the ground up
- Strong understanding of CRM data structures, data migration, data cleansing, mapping, transformation, and validation
- Working knowledge of Salesforce development concepts, including Apex, triggers, APIs, and when to engage developers for custom solutions
- Strong understanding of business process design, systems integration, data management, and platform governance
- Ability to work independently and take ownership of a Salesforce implementation from discovery through go-live and ongoing optimization
- Excellent analytical, problem-solving, and project management skills
- Excellent written, verbal, and visual communication skills, with the ability to explain complex concepts clearly to both technical and non-technical stakeholders
- Demonstrated ability to collaborate with business leaders, process owners, support teams, developers, and external vendors
- Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or Sales Cloud certification preferred
- Experience with APIs and integrations (REST/SOAP)
- Experience with ETL and integration tools such as MuleSoft, Talend, Data Loader, or equivalent data-migration platforms
- Proven experience with Slack administration, Slack-Salesforce integration, or user-support workflows involving Slack
- Experience Service Cloud (support team)
- SQL or data analysis skills
- Additional certifications (e.g., Advanced Admin, Platform App Builder)
- Knowledge of compliance frameworks (AML, KYC, SOC 2, GDPR)
LIFE AT KORT PAYMENTS
We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.
At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:
Culture:
- Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.
- Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.
- Collaboration: Leverage diverse perspectives and work as a team to get the job done.
- Transparency: Empower success through open communication, honesty, and inclusion.
- Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
- Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
- Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
- Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
- Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.
Skills Required
- At least 3 years of experience administering Salesforce
- Experience leading CRM migrations and Salesforce implementations
- Strong Salesforce administration and configuration experience, including Flow, automation, security, data management, and declarative tools
- Experience designing Salesforce solutions for new business lines, departments, or operational functions from the ground up
- Strong understanding of CRM data structures, data migration, data cleansing, mapping, transformation, and validation
- Working knowledge of Salesforce development concepts, including Apex, triggers, and APIs
- Understanding of business process design, systems integration, data management, and platform governance
- Ability to independently own a Salesforce implementation from discovery through go-live and ongoing optimization
- Excellent analytical, problem-solving, and project management skills
- Excellent written, verbal, and visual communication skills, including explaining complex concepts to technical and non-technical stakeholders
- Ability to collaborate with business leaders, process owners, support teams, developers, and external vendors
- Salesforce Administrator certification
- Advanced Administrator, Platform App Builder, or Sales Cloud certification
- Experience with REST or SOAP APIs and integrations
- Experience with MuleSoft, Talend, Data Loader, or equivalent ETL and data-migration platforms
- Experience with Slack administration, Slack-Salesforce integration, or Slack-based user-support workflows
- Experience with Service Cloud
- SQL or data analysis skills
- Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder
- Knowledge of AML, KYC, SOC 2, or GDPR compliance frameworks
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The Company
What We Do
KORT Payments is a specialized omnichannel payments platform. Its core purpose is to enable businesses to connect and transact seamlessly through industry-leading capabilities in compliance, risk management, and payment processing. KORT is powered by our innovative full-stack, enterprise-grade platform and led by a seasoned management team. For more than 200 years collectively, this team has been leading the charge in global e-commerce and payment processing. We are a customer-focused business dedicated to enhancing partner and customer satisfaction and building strong relationships. We partner with our customers to pair our risk tolerance with their unique processing needs.
