Salesforce Administrator

The Salesforce Administrator is responsible for the administration of the Numerix Salesforce.com org. Salesforce.com is our primary system of records for sales and service teams. As the Salesforce Administrator, you will configure, integrate, administer, train, and support end users on the Salesforce platform.

What You'll Do:

• Administer and maintain the Salesforce CRM platform, ensuring smooth day-to-day operations.
• Manage and configure Salesforce CPQ (Configure, Price, Quote) applications to streamline sales processes.
• Manage user accounts, create and update - profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.
• Establish or adjust assignment rules, escalation rules, auto response rules, queues, fields, objects and formulas by closely collaborating with stakeholders such as sales, service and marketing teams.
• Participate in the discovery of data from various internal sources and the creation of reports and dashboards.
• Troubleshoot and resolve Salesforce platform issues, working closely with stakeholders.
• Perform data quality checks and data cleansing tasks to ensure accurate records.
• Support and maintain integration between Salesforce and other business systems.
• Train and support end users on new or existing internal and third-party software systems and processes.
• Conduct appropriate analysis of existing Salesforce data to help identify patterns and aid in data quality improvements.
• Research and recommend third-party applications to enhance the operational efficiency of business users on the Salesforce platform.
• Collaborate with Sales, Marketing, and IT teams to understand business requirements and implement tailored solutions.
• Monitor Salesforce releases and apply new features to keep the system updated.
• Provide recommendations for process improvements based on analysis of Salesforce data.

What We're Looking for:

• BS in Computer Science or Information Technology.
• 3+ years’ experience in Salesforce CRM and CPQ administration. Salesforce Certified Administrator (ADM 201) certification is mandatory.
• Strong understanding of Salesforce CPQ, including product rules, pricing, quoting, and discounting structures.
• Experience in Salesforce platform customization and configuration, working with platform objects, fields and layouts.
• Strong understanding of Salesforce CPQ, including product rules, pricing, quoting, and discounting structures.
• Experience in re-engineering or updating an existing Salesforce org.
• Basic data science skills with proficiency in building reports and dashboards for business users.
• Ability to make independent decisions and assist in developing creative solutions to support business strategies.
• Strong problem-solving skills with proven ability to gather and decipher information from business users.
• Experience preparing and delivering training to staff.
• Excellent written and oral communication skills to collaborate with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Adhere to work timings: 1:30PM – 10:30PM IST (Indian Standard Hours).

Extra Credit:

• Salesforce CPQ Specialist Certification.
• 100 Trailhead Badges and multiple Superbadges.
• Exposure to Data Visualization tools like PowerBI/Tableau.
• Familiarity with Apex and Visualforce (basic understanding).
• Experience with third-party Salesforce integrations and tools.
• Experience in user training and documentation.
• Strong interest in pursuing other SF certs.

Where you'll work:
This is a remote role, open to all who reside within India.

An important note on language:
We will only consider CVs written in English. All interviews will be conducted in English, and candidates must demonstrate business fluency in the language.

An important note on salary:
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.