Salesforce Administrator

Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking experienced Salesforce Administrator to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.

Our Values

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community:

• Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
• Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners
• Accountability – We show up and deliver measurable, meaningful business value. Consistently.
• Passion – We have a shared enthusiasm for transforming our clients’ supply chain

What’s In It For You

We're passionate about empowering our team. Our comprehensive benefits package is thoughtfully designed to support every facet of your life and career journey:

• Market-Leading Pay: We ensure your talent is rewarded with competitive compensation
• Complete Family Health: Comprehensive health insurance to protect you and your entire family
• Secure Tomorrow: Build a strong financial future with robust retirement plans including EPF, Corporate NPS, and Gratuity
• Flexible Work-Life: Embrace work-life balance through our hybrid model and flexible hours
• Celebrate Achievement: Our annual and quarterly recognition programs foster a high-performance culture by consistently rewarding your excellence and driving success
• Support for Life's Milestones: Beyond standard annual, sick, and casual leave, we offer dedicated time off for significant life events like marriage and paternity

Responsibilities & Objectives 

As a leading supply chain SaaS company, Elemica relies on Salesforce & HubSpot as critical parts of our Go-to-Market technology stack, and we need a talented individual who can leverage the platforms to their fullest potential. The ideal candidate will have a strong background in Salesforce administration and proven ability to implement and optimize solutions. 

What You’ll Do 

• Design, configure, and maintain Salesforce solutions to meet business requirements; implement custom objects, fields, validation rules, and workflows 
• Develop custom reports, dashboards, and analytics to provide actionable insights to Revenue Operations (routine pipeline reporting and ad hoc requests) 
• Ensure that Salesforce is properly set up to capture and report on critical data used for insight into key metrics for Revenue Operations 
• Administration of systems used by the sales organization: HubSpot, Salesforce, DocuSign, Salesloft, ZoomInfo, Bombora, SurveyMonkey, LinkedIn Sales Navigator 
• Managing configuration changes and integration applications using APIs and middleware tools 
• Ensure data integrity and security by implementing best practices for data governance and compliance 
• Provide training and support to end-users on functionality and best practices; serve as primary contract for technical troubleshooting, resolving user inquiries, and system errors 
• Collaborate with Sales, Marketing, Client Success, and IT to gather requirements, implement solutions, and plan for scalability 
• Develop and maintain customer and prospect database to be used for territory management, target greenfield and whitespace opportunity 
• Assist with managing data & process integration for acquisitions

What You'll Need 

• Minimum 5 years of experience as a Salesforce Administrator inside a software company - supply chain, logistics, and/or SaaS highly preferred
• Proven ability to leverage HubSpot GTM analytics and funnel reporting to identify revenue-driving trends across pipeline generation, conversion rates, customer acquisition, and sales performance; deliver actionable insights that improve forecasting accuracy, optimize go-to-market strategy, and accelerate revenue growth
• Mandatory - Salesforce Administration (ADM 201) and Agentforce certifications required 
• Strong understanding of Salesforce architecture and data models 
• Excellent communication skills with the ability to effectively communicate with technical and non-technical stakeholders 
• Excellent project management skills 
• Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed 
• Excellent problem-solving skills with ability to get to the root cause of internal and external problems; ability to recommend resolutions 
• Must respond to client requests with empathy, compassion, strategic advisement, and rapidity 
• Desire to work with a collaborative global team with teams in the USA, Germany, UK, Netherlands, and India.

Who We Are

Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visibility solutions automate critical information flows, enable multi-channel data strategies, and improve end-to-end supply chain performance. Elemica solutions connect many of the world’s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders—including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell—use Elemica, driving over $1 trillion in commerce annually.

It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.

Our use of artificial intelligence in hiring

We use AI-assisted tools to support parts of our recruitment process. These tools help us manage application volume, but no hiring decision is made by AI alone. Your rights: You have the right to request human review of any AI-assisted assessment of your application. You may also request information about how AI was used in evaluating your candidacy and contest any decision that was influenced by automated processing. To exercise these rights or ask questions about our use of AI in recruitment, contact: [email protected].