The Role
Provide day-to-day Salesforce support for 1,200+ users: handle incidents/requests via ITSM, maintain and debug Flows and automations, manage access and security (profiles, permission sets, SSO), perform data imports/exports and reporting, follow governance and release processes, and propose BAU improvements while specialising in areas like Marketing, Finance or Operations.
Summary Generated by Built In
Do you love getting stuck into systems and making improvements?
At Dogs Trust, we’re looking for a hands-on Salesforce Administrator to support a vast and growing platform of 1,200+ users, keep things running smoothly, and deliver small but impactful improvements every day; with real opportunities to specialise in areas like Marketing, Operations or Finance and grow your career.
What does this role do?
As Salesforce Administrator you'll:
- Handle day-to-day Salesforce incidents, requests and user support via the ITSM tool, fixing issues and making small configuration changes
- Maintain and improve Flows and automation, including troubleshooting errors, simplifying complex processes, and testing changes in sandbox
- Support data quality and reporting, including basic reports, imports/exports, and identifying repeat data issues
- Follow governance, security and release processes to ensure access, changes and data are controlled, auditable and compliant
- Proactively suggest improvements, support BAU optimisation, and develop expertise in a specialist area such as Finance, Marketing or Operations
This a fixed term role until 30th June 2027.
Could this be you?
You’ll have solid experience in Salesforce Administration within a multi-team organisation, ideally supported by an Administration certification, with hands-on experience building, debugging and fixing Flows alongside core configuration.
You’ll be confident managing profiles, permission sets and SSO-aware access, able to build reports and dashboards when needed, and have a sound understanding of GDPR in a CRM context. You’ll also communicate clearly through ITSM/Jira updates and share a strong commitment to the aims and objectives of Dogs Trust.
You’ll be confident managing profiles, permission sets and SSO-aware access, able to build reports and dashboards when needed, and have a sound understanding of GDPR in a CRM context. You’ll also communicate clearly through ITSM/Jira updates and share a strong commitment to the aims and objectives of Dogs Trust.
What does this team do?
You’ll be part of a skilled and supportive IT team that values curiosity, creativity, and collaboration. We work across a variety of exciting initiatives; from developing digital platforms that help dog owners to enhancing volunteer and data systems that expand our impact. Our culture is friendly, flexible, and purpose-driven, with most of your time spent working from home and regular, focused collaboration days in our London office. It’s an environment where people share ideas, learn from each other, and take pride in building technology that truly makes a difference.
About
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Skills Required
- Proven experience in Salesforce Administration within a multi-team organisation
- Hands-on experience building, debugging and fixing Salesforce Flows and core configuration
- Experience managing profiles, permission sets and SSO-aware access
- Ability to build reports and dashboards and support data quality (imports/exports)
- Familiarity with ITSM tools and ability to communicate updates via ITSM/Jira
- Sound understanding of GDPR in a CRM context
- Salesforce Administration certification
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The Company
What We Do
Dogs Trust is the UK's largest dog welfare charity, founded in 1891. Their mission is to ensure a better life for every dog by providing rehoming services, veterinary care, behaviour support, and education. Powered by a dedicated community of staff and volunteers, they work tirelessly to improve the lives of dogs across the UK and internationally, campaigning for better treatment and ensuring every dog receives the care and love they deserve.
