Salesforce Administrator, Post Sales Systems

Available Locations: Austin Texas
About the Department
Join our dynamic Enterprise Applications (GTM) team, where we power the backbone of our organization's customer-facing operations. We're the architects behind mission-critical platforms that drive our business forward, specializing in Salesforce ecosystem implementation and optimization.
Our team excels in deploying and managing sophisticated solutions including Salesforce Sales Cloud, CPQ, and Service Cloud, serving both our internal teams and valued customers. We take pride in transforming complex business challenges into streamlined, scalable technology solutions that deliver measurable results.
If you thrive on solving intricate problems and are passionate about creating systems that make a real impact, you'll find yourself at home here. We're looking for innovative thinkers who can help us continue pushing the boundaries of what's possible with enterprise applications.
Role Summary
We are seeking an experienced Salesforce Administrator to join our team, focusing on the hands-on configuration and maintenance of Salesforce Service Cloud and related post-sales applications. In this role, you will be responsible for the day-to-day management of the platform, ensuring its stability, and delivering a world-class experience for both our customers and internal users.
This individual will work closely with Customer Support and Customer Success stakeholders, IT product management, Developers, and QA team members to maintain and enhance our Salesforce ecosystem. We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day management, hands-on configuration, and maintenance of Salesforce Service Cloud and related post-sales applications. Your focus will be on ensuring platform stability and delivering a world-class experience for both our customers and internal users.
Role Responsibilities

• Perform daily administration and support of the Salesforce platform, including user and license management, roles, profiles, permissions, and sharing rules.
• Build, test, and deploy declarative solutions using Flow Builder, validation rules, and other Salesforce automation tools.
• Create and maintain custom objects, fields, page layouts, and record types to meet business requirements.
• Develop and manage reports and dashboards to provide actionable insights to business stakeholders.
• Serve as a primary point of contact for end-user support, troubleshooting issues, and providing timely resolution.
• Manage data quality and integrity using tools like Data Loader for imports, exports, and updates.
• Collaborate with product managers and developers to test and deploy system enhancements.
• Maintain system documentation, including configuration workbooks and support materials for end users.
• Oversee native integrations with third-party post-sales applications.

Role Requirements (Must-Have Skills)

• 5+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Salesforce Service Cloud.
• Salesforce certifications: Administrator (Required), Advanced Administrator, Platform App Builder, and Service Cloud Consultant (Preferred).
• Deep understanding of Salesforce platform capabilities, including a strong proficiency with Flow Builder and Service Cloud configuration.
• Proven ability to troubleshoot production issues, analyze system performance, and effectively communicate with stakeholders.
• Experience with data migration and third-party application integrations with Salesforce.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Superior communication skills with the ability to effectively collaborate with technical and non-technical stakeholders.
• Working knowledge of Gainsight-Salesforce integration

Nice-to-Have Skills

• Experience with Agile methodologies
• Understanding of Zoom Contact Center integration with Salesforce
• Understanding of Customer 360 in Salesforce

Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave