Salesforce Administrator – Education Cloud
Position Summary
Location: Remote
6+ Months
The Salesforce Administrator for Education Cloud supports the day-to-day configuration, data management, and administration of Salesforce Education Cloud. This role helps ensure that academic and student-facing teams have reliable tools for managing records, supporting students, and coordinating engagement.
Key Responsibilities
- Configure Education Cloud components including Student Success Hub, Admissions Connect, and Experience Cloud pages.
- Support user provisioning, security configuration, permissions, and sharing rules.
- Assist with data management tasks including imports, quality checks, and deduplication.
- Support SIS or ERP integrations in collaboration with senior administrators.
- Help maintain documentation, process maps, and training materials.
- Participate in testing, validation, and change management processes.
- Troubleshoot user issues and escalate complex problems as needed.
- Create reports and dashboards supporting academic and student services teams.
- Collaborate with cross-campus teams to ensure consistent CRM usage.
Qualifications
- Bachelor’s degree or equivalent experience.
- 2–4 years of Salesforce administration experience, Education Cloud preferred.
- Understanding of student lifecycle operations (recruiting, admissions, advising, retention).
- Experience with SQL/SOQL and CRM data structures.
- Strong communication, time-management, and problem-solving skills.
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