The Role
Manage and optimize Salesforce applications, perform system maintenance, develop custom solutions, and support integrations while collaborating with stakeholders.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We are seeking a highly skilled and experienced Salesforce Administrator to join our dynamic team. The ideal candidate will have a strong background in Salesforce administration, including advanced configuration and automation, with expertise in best practices, business processes, and platform capabilities. This role is responsible for managing and optimizing Salesforce, developing custom solutions, and ensuring the system supports evolving business needs.
What you'll be doing:
- Manage and configure Salesforce applications to meet business requirements.
- Perform regular system maintenance, including user management, data integrity, and security settings.
- Implement and manage custom objects, fields, formulas, validation rules, and flows.
- Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making.
- Monitor and troubleshoot system performance and resolve issues as they arise.
- Assist in designing and testing custom Salesforce solutions under the guidance of senior team members.
- Support Salesforce integrations with other systems and third-party applications using available tools.
- Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes.
- Assist in Salesforce-related projects, ensuring timely updates and quality delivery.
- Work closely with cross-functional teams to understand business needs and help prioritize work.
- Provide user training and support to enhance system utilization and effectiveness.
- Create and maintain documentation for system configurations and customizations.
- Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant.
What you'll need to have:
- Salesforce Administrator Certification (required).
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
- 1-3 years of experience in Salesforce administration.
- Skilled with Salesforce configuration tools like Flows, validation rules and formulas.
- Experience with Salesforce security settings and user management.
- Exposure to or experience with Agentforce is a plus.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to delivering high-quality work.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
Salesforce
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
