Salesforce Administrator (CST)

Who Are We?

With 35M+ users, 500K+ companies, and 98% of the Fortune 500, Postman is the world’s foremost API management and collaboration platform. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at Postman API Platform or connect with Postman on Twitter via @getpostman.

P.S. We highly recommend reading The API-First World graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We are seeking a passionate and highly driven individual to join the Revenue Operations team at Postman. The Salesforce Administrator role reports into the Salesforce Manager. The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams.

Responsibilities

• Help in overseeing the overall Salesforce platform, ensuring optimal performance and user experience.
• Design, develop, and customize Salesforce solutions to meet evolving business needs.
• Work with stakeholders and various teams to define system requirements and customize the Salesforce platform to ultimately enhance end user productivity and efficiency.
• Serves as the technical subject matter expert that will include configuration, development, integration, and customization.
• Aid in curation and scalability of all supporting process and policy documentation with relation to all business processes within the Postman Salesforce org.
• Assist with delivering training on all processes, policies, and best practices within the Postman Salesforce Instance.
• Implement and maintain integrations to related GTM tools. 
• Unit / Regression and User Acceptance testing and change management tools.
• Migration, bulk upload and bulk update of data using different data tools such as Import Wizard and SFDC Data Export.
• Generation of reports, dashboards, and customized reports along with analysis of resulting data.
• Create flow automation for tasks, email alerts, field updates, etc.
• Assistance with the management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared settings.
• Constantly reviewing current processes and configurations and suggesting improvements to continuously achieve sustainability.
• Maintain technical design documentation based on functional and stakeholders’ requirements.

Requirements

• 4-5 years of experience with Salesforce Administration with a proven track record of successful projects and implementations.
• Saas industry experience.
• Salesforce Administrator Certification.
• Extensive experience with Salesforce Sales Cloud.
• Experience in an agile based environment.
• Proficiency in managing user roles, profiles, permission sets, and sharing rules.
• Strong expertise in flow automation and validation rules.
• Experience with data management tools (Data Loader, Import Wizard) and ensuring data integrity.
• Knowledge of Salesforce integration capabilities and working with third-party applications.
• Strong troubleshooting and problem-solving skills, with a focus on root cause analysis.
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Comfortable with ambiguity and able to execute with minimal guidance.
• Experience with Salesforce reporting and dashboards.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work both independently and as part of a collaborative team.
• Proactive mindset with a focus on continuous improvement and innovation.
• Experience with unit/regression testing and release management of modifications/updates between environment instances.
• Experience in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in Salesforce.com.

Nice to Have

• Salesforce Advanced Administrator Certification
• CPQ Specialist Certification
• Two years of experience using Agile methodologies
• Hyper growth company experience

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This is a hybrid role based in San Francisco & the reasonably estimated salary for this role ranges from $80,750.00 to $109,250.00 & a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy.

Equal Opportunity:

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.