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The Role
Administer and enhance a customized Salesforce environment and Marketing Cloud platform. Responsibilities include configuration, user management, workflows, Flows, data extensions, SQL/SOQL, segmentation, automation, integrations, troubleshooting, data quality, GDPR compliance, user support, training, documentation, and translating stakeholder requirements into effective CRM and marketing solutions.
Summary Generated by Built In
Contract: Full time, permanent. We would consider 30 hours/4 days a week for the right candidate.
Salary: £51,247.25 (£54,822.63 inclusive of London office allowance) plus competitive pension
Salary: £51,247.25 (£54,822.63 inclusive of London office allowance) plus competitive pension
Location: Hybrid - 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Tuesday 10 November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
Salesforce Administrator and Marketing Cloud specialist plays a key role in supporting and developing Frontline’s highly customised Salesforce instance, Marketing cloud and associated integrations. You will be overseeing the Sales cloud configuration, maintenance and development as well as acting as the main point of contact for internal teams when it comes to technical Marketing Cloud queries, helping to refine SQL/SOQL queries and troubleshooting data extensions.
Working within the existing Salesforce team, the postholder will collaborate with programme, partnerships, fundraising and delivery teams to translate business requirements into effective Salesforce solutions, including automated workflows, Flows, reports and dashboards, data models, and user-facing tools.
Key Responsibilities
- Hands on configuration of new and existing admin features including user management, security, custom objects, page layouts, validations, approval processes, flows.
- Lead on supporting Marketing Cloud Engagement users across the organisation including managing data extensions, SQL, SOQL queries, contact segmentation, and audience creation to support targeted campaigns.
- Work with the Salesforce team to provide support for other systems as required by the needs of the organisation, e.g. FormAssembly, API integrations, DocuSign.
- Provide ongoing technical support to Frontline’s 100+ Salesforce users via prompt and complete resolution to challenges faced by staff.
- Partner with internal stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve changing organisational needs.
- Seek out ways to utilise Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace by keeping up to date with Salesforce and other software releases, features and best practices.
- Supporting the use and development of Salesforce Marketing Cloud Engagement, managing data extensions, SQL, SOQL queries, contact segmentation, and audience creation to support targeted campaigns.
- Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
- Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
- Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
- Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
- Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.
Skills, Knowledge and Expertise
Experience and knowledge:
- 2 years comprehensive experience in a dedicated Salesforce Administrator role, with responsibility for Salesforce administration, configuration, troubleshooting, and user support.
- Experience managing Marketing Cloud data: data extensions, segmentation, audience selection and list imports.
- Experience managing customer consent and preferences, in line with GDPR requirements.
- Experience integrating Marketing Cloud with Salesforce CRM (Marketing Cloud Connect), including managing synchronised data and troubleshooting sync issues.
- Working knowledge of SQL and SOQL and experience with Automation Studio.
- Hands-on experience building and maintaining automation using Salesforce Flow, including debugging and optimising existing flows.
- Knowledge of Salesforce upcoming releases and features.
- Marketing Cloud Email Specialist or Marketing Cloud Administrator certification.
- Certified Salesforce Platform Administrator (previously Salesforce Administrator).
Skills and characteristics:
- Analytical and troubleshooting skills with keen attention to detail.
- Ability to communicate technical ideas to those with less expertise.
- Ability to identify and prioritise requirements across the organisation and communicate these appropriately.
- Curious and keen to ask questions and not reach for the easy answer.
- Committed to how technology and data can help drive organisational efficiency and effectiveness, and social good.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
About
Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals who can empower them to achieve their full potential and help to break the cycle of trauma and disadvantage.Frontline is a social work charity working to ensure that all children in England have a safe and stable home, and that their life chances are not limited by their social or family circumstance. Our mission is to create social change for these children and their families by developing excellent social work practice and leadership through our programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting social change for children and families. We want to do this whilst striving to achieve a culture of freedom and responsibility.
Skills Required
- At least 2 years of comprehensive experience in a dedicated Salesforce Administrator role, including administration, configuration, troubleshooting, and user support
- Experience managing Marketing Cloud data extensions, segmentation, audience selection, and list imports
- Experience managing customer consent and preferences in line with GDPR requirements
- Experience integrating Marketing Cloud with Salesforce CRM using Marketing Cloud Connect, including synchronized data management and troubleshooting
- Working knowledge of SQL and SOQL and experience with Automation Studio
- Hands-on experience building, maintaining, debugging, and optimizing Salesforce Flow automations
- Knowledge of upcoming Salesforce releases and features
- Marketing Cloud Email Specialist or Marketing Cloud Administrator certification
- Certified Salesforce Platform Administrator certification
- Strong analytical and troubleshooting skills with attention to detail
- Ability to communicate technical ideas to people with less technical expertise
- Ability to identify, prioritize, and communicate organizational requirements
- Curiosity and willingness to ask questions and investigate solutions
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The Company
What We Do
Frontline Industries is an industrial service company specializing in Rotating Equipment Repair, including Pumps, Fans, Motors, and Gearboxes. They also provide custom parts manufacturing and a range of products like Flexible Shaft Couplings and Mechanical Seal Coolers, serving industries such as Power, Chemical, and Food & Beverage.
