The Role
Provide advanced Salesforce administration and support for a nationwide healthcare staffing firm: handle escalated help desk tickets, manage user onboarding and permissions, perform data loads and integrations (Gmail/Dialpad/Sense/TR), optimize flows and workflows, conduct UAT, maintain HIPAA-compliant data security, and document processes to improve system reliability and adoption.
Summary Generated by Built In
About the Client
A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.
Why does this role exist?
This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing.
A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.
Why does this role exist?
This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing.
The Impact you’ll make
Technical Support & System Management
- Handle escalated help desk tickets requiring Salesforce Administrator access
- Monitor and analyze system trends to identify recurring issues
- Perform data loads and bulk updates to maintain system efficiency
- Manage support tickets with vendors
User Administration & Onboarding
- Configure new hire, team, and regional setups within Salesforce
- Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
- Provide system access and permissions management
- Support user training and adoption
Process Improvement & Documentation
- Create and maintain documentation for flows and workflows
- Interpret and optimize existing flows
- Conduct User Acceptance Testing for new rollouts
- Develop and implement best practices
System Integration & Quality Assurance
- Ensure seamless integration between Salesforce and healthcare-specific platforms
- Perform proxy login testing
- Maintain data security and HIPAA compliance
- Monitor system performance and reliability
Skills, Knowledge and Expertise
Required:
- Active Salesforce Administrator Certification
- Minimum 2 years of Salesforce administration experience
- Experience with data loader operations and bulk updates
- Proven track record in technical support or help desk environments
- Knowledge of system integrations and API management
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Salesforce configuration and customization
- Flow builder and process automation
- Data management and analysis
- Technical documentation
- Integration management
You should apply if…
- You thrive in a fast-paced healthcare technology environment
- You're passionate about creating efficient systems and processes
- You enjoy solving complex technical problems
- You're committed to maintaining data security and integrity
- You're eager to contribute to a growing healthcare organization
- You're detail-oriented and take pride in your work quality
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
- Occasional weekend availability for urgent matters
- 40 hours per week
Compensation:
- $8 per hour
- No benefits package included
Benefits
About
Magic has connected top remote talent with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.
Skills Required
- Active Salesforce Administrator Certification
- Minimum 2 years of Salesforce administration experience
- Experience with data loader operations and bulk updates
- Proven track record in technical support or help desk environments
- Knowledge of system integrations and API management
- Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 (or higher)
- Internet speed of at least 40MBPS
- Headset with noise-cancelling mic and webcam
- Back-up computer and internet connection
- Quiet, dedicated home workspace
- Experience with Flow Builder and process automation
- Salesforce configuration and customization experience
- Experience with technical documentation and UAT
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The Company
What We Do
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
