Salesforce Admin

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Salesforce Admin

Overview:
As a Salesforce Administrator, you’ll play a vital role at Dynamic Yield by Mastercard. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore a Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. A Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.
Don’t forget:
A Salesforce Administrator will work alongside several other Admins across Europe and the US, reporting to the Director of Revenue Operations. There will be the opportunity to shadow more experienced members of the team as you work towards Salesforce certifications.
Responsibilities
This is a varied business facing role, with the following responsibilities:
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
User support tickets
Identify and gather requirements from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Monitor user adoption
User training and creating training materials.
Qualifications and Background
Required:
Salesforce product knowledge and 18 months hands-on administration experience with Sales Cloud.
Trailhead Badges/Super Badges
Desirable:
Certified Salesforce Administrator**
Knowledge, Skills, and Abilities
Required:
A proactive attitude to platform enhancements
A desire to implement best practice solutions
Available and responsive to questions
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Gathering requirements and proposing technical solutions
Training users and creating training materials
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Desirable:
Demonstrates enthusiasm towards continued personal/professional development
Active in the Salesforce community

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.