Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients.
Job Description
Responsibilities:
- Translate functional requirements into technical requirements
- Design and build high-performance, reusable, and reliable Apex code with best practices
- Ensure the best possible quality of the application
- Identify bugs and align with requirements during debugging
Job Requirements:
- 1-2 years’ experience across various Salesforce clouds (Sales, Service clouds).
- Certified SFDC Admin or PD1 preferred.
- Experience in CI/CD process
- In-depth understanding of Salesforce technologies (clouds, offerings, custom development).
- Understanding building integration processes (API, Webservice, Middleware).
- Experience in Salesforce Development LWC, Aura, Lightning, Apex, declarative configuration
- Ability to collaborate with other members of the support team and the user community.
- Expertise in building visual flows.
- Understanding of Agentforce Platform and basic Digital Agent building capacity.
- Experience with Agile methodologies.
- Strong communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 1-2 years' experience across various Salesforce clouds (Sales, Service clouds)
- Certified SFDC Admin or PD1 preferred
- Experience in CI/CD process
- In-depth understanding of Salesforce technologies
- Experience in Salesforce Development LWC, Aura, Lightning, Apex
- Ability to collaborate with support team and user community
- Expertise in building visual flows
- Understanding of Agentforce Platform
- Experience with Agile methodologies
- Strong communication skills
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
