Sr. Sales Excellence Manager
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability or special need, please submit a request via our Accommodations Team and we will reach out soon to see how we may be able to assist.
OVERVIEW
Instacart’s mission is to create a world where everyone has access to the food they love and more time to enjoy it together. To achieve this mission, we partner very closely with 600+ retailer partners on many initiatives so that they can achieve their core objectives. Our retailer sales and account teams are kept on track and running smoothly by our growing Retail Excellence & Sales Operations team. We are looking for an experienced Sales Excellence Manager to run the Rhythm of Business and coach on key Sales Processes.
ABOUT THE JOB
- Drive sales discipline and excellence in execution resulting in a healthy, predictable, rapidly growing and scaling business
- Turn insights into actions to drive business growth; build organizational execution capabilities through data-driven insights that connect sales activity to organizational OKRs
- Help run the business; coach and support sales managers on executing their key priorities
- Champion discipline and sales execution, holding sales manager accountable and driving disciplined approach to sales execution
- Run the regular rhythm of the business, including weekly scrums, deep dives, pipeline reviews; drive actions out of all forums to closure
- Drive the process around setting, managing, tracking to company and BD Retail OKRs
- Partner with Business and Sales operations to increase overall execution excellence and capabilities
ABOUT YOU
- 5-10+ years experience in building developing and running sales processes, sales operations in a fast growing, quickly scaling business
- Experience managing the weekly rhythm around opportunity management and pipeline; experience in a tech sales environment a plus
- Strong understanding of Sales processes and how they are enabled through CRM tools; Salesforce certification/experience a plus
- Change Management - ProSci a plus
- Strong cross group collaborator; ability to communicate effectively with Sales Leadership, Finance and other key stakeholders
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