Senior Channel Partner Manager (NYC or Remote US)

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Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

Aircall is looking for an outstanding Senior Channel Partner Manager to manage a portfolio of channel partners across our integrations ecosystem. As a Channel Partner Manager , you will be responsible for managing existing partner relationships, generating revenue for Aircall via our channel partners & their customers, and working in tandem with Channel Partner Acquisition Specialists to manage a pipeline of net new channel partners.

What you'll do:

  • Partner Recruitment
  • Manage a pipeline of inbound net new partners
  • Work with our partner onboarding specialist to provide a “7 star onboarding experience” and set our partners up to be successful in their first 90 days of the partnership + beyond
  • Work hand-in-hand with our Channel Partner Acquisition Specialists to ensure quality new partners and provide a seamless handoff from acquisition to signed
  • Successfully leverage the relationships we have with our integration partners to access their channel partner network

  • Partner Management
  • Own the growth and execution of elite channel partner recruitment in North America
  • Manage a portfolio of existing partner accounts and develop a long-term strategy for your partners
  • Onboard new channel partners sourced from system integrators, resellers, consultancies, and agencies in the ecosystems of Salesforce, HubSpot, Zendesk and our fast growing eCommerce partnerships
  • Drive aggressive growth for our North America Channel team through consistent, thoughtful partner engagement strategies 
  • Build & maintain monthly engagement cadences with existing partners to keep Aircall top of mind and encourage constant pipeline growth

  • Program Logistics
  • Work closely & consistently with other Channel Partner Managers to align on campaigns
  • Become an expert at presenting the Aircall platform, software integrations, and the value of our Partner program to help our partners achieve their business goals, while continuously working on improving how we reach out to and recruit new partners
  • Host partner engagement activities including lunch & learns, co-marketing campaigns, webinars, etc.
  • Work cross functionally with our Sales and Customer Success teams to ensure a seamless experience for our new partners and their clients

What you'll bring:

  • 4+ years of experience in experience within a sales or partnerships team that meets and exceeds their goals consistently
  • Minimum 2 years working with channel or technology partners, managing and owning a thriving book of business
  • Bachelor's degree in a related field preferred but not required
  • Ambitious, consistent, & willing to try multiple avenues to find the just right solution
  • Strong organizational skills and fluency with software tools to organize our partner acquisition and lead generation efforts
  • Excellent communication and presentation skills
  • Experience working with HubSpot | Salesforce | Zendesk Agency Partners, CRM/Ecomm Implementation Companies, CRM/Ecomm Consultants is a HUGE bonus!
  • Willingness to travel as needed (up to 30%)

Key traits we look for:

You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • Notion, GitHubManagement
    • ContentfulCMS
    • SalesforceCRM
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen

An Insider's view of Aircall

What’s the vibe like in the office?

Aircall allows you to be part of something greater than yourself. The culture and energy at the office daily is unmatched. I have the privilege to work with amazing, bright, and talented individuals daily. This is my second family.

Phil

Account Executive

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Director

What makes someone successful on your team?

At Aircall, if you want to do something, you just do it. If you want to make a change, you can be the change. Regardless of title, seniority, and other superficial labels, ideas are heard and every Aircall employee is empowered to make an impact.

Kera

Global Brand Engagement Manager

How do you make yourself accessible to the rest of the team?

Our core focus is creating a company that our employees love working for: We focus heavily on thriving together. Examples of how we execute on this are our team trips (our most recent to Morocco), and "ask-me-anything" team meetings.

Olivier

CEO

What projects are you most excited about?

Aircall is the most welcoming company I’ve worked for. It’s very rare to find a company where you can see your ideas come to life and work with others that push you to be your best. The sales team always finds a way to motivate each other.

Miranda

Account Executive

What are Aircall Perks + Benefits

Aircall Benefits Overview

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy

Culture
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
We have 2 employee-led ERGs at Aircall so far: Queercall and Aircall Black Collective.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life Insurance
Wellness Programs
Employees can expense 100$/month on services for physical or mental health.
Mental Health Benefits
Employees can expense 100$/month in services for their mental or physical health
Retirement & Stock Options Benefits
401(K)
All employees are eligible to contribute to their 401k.
401(K) Matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company Equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Aircall offers a quarterly bonuses for certain positions.
Match charitable contributions
Aircall matches donations to organizations that align with our values and our D&I statement.
Child Care & Parental Leave Benefits
Child Care Benefits
Monthly child care reimbursement for each child under the age of 10.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our first event was AirBabies in the New York office!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We encourage employees to take time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work.
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Happy Hours
Relocation Assistance
Fitness Subsidies
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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