Level Access
We combine technology, processes, people and legal expertise to make your digital assets accessible for all.

Senior Manager - Account Management

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Interested in working for a company that provides you a chance to grow professionally, give back to society and make money doing it? If so, Level Access may be the right company for you.

Level Access helps companies design and enhance their IT systems - including web sites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA) modern web sites and applications must be accessible to people with disabilities or face legal liability. Level Access allows organizations to address these risks through software, training, and consulting solutions. This ensures that people with disabilities have equal access to, and use of, IT systems. With over 1000 public and private sector customers Level Access is the leader in the growing field of accessible IT solutions.

Level Access is seeking a Senior Sales Manager to manage and grow existing client accounts. The Senior Sales Manager will manage Executive Account Managers in specific territories to identify and track customer needs, define and close business, monitor delivery of projects to clients and manage customer satisfaction resulting in high net retention rates.    

Primary Responsibilities:

  • Meet or exceed retention targets for your assigned territory/region/market verticals.
  • Develop and execute effective strategies to achieve quarterly/annual goals.
  • Recruit and train account managers for your region.
  • Manage the day-to-day activities of your team to ensure accuracy of reporting and forecasting.
  • Ensure your team meets quota through new sales, upsells, and cross-sells to existing clients. 
  • Keep abreast of industry trends, the competitive landscape, and our value propositions.
  • Become familiar with Level Access relationships and how they relate to building pipeline, securing new business, maintain the highest contract value retention rates.

Training New Reps

  • Ensure that all account managers are well versed on Level Access products and services.
  • Ensure that all account managers are well versed on the Level Access client journey.
  • Verify your team is able to deliver the corporate pitch and appropriate product demos.
  • Participate in sales and renewal life-cycle calls to support new team members and provide feedback.
  • Review proposals to ensure they have the Level Access branding, are accurate, and provide a compelling value to the prospect.
  • Help your team leverage the account planning process embedded in SalesForce.

Develop Client Relationships

  • Focus efforts on growing and retaining relationships with clients.
  • Leverage the marketing plan to ensure you are maximizing impact on client education in an effort to upsell and cross-sell within an established customer base
  • Work closely with your team on deal strategy, taking the lead when appropriate to ensure c-level involvement from the client and/or ensure the appropriate Level Access executive team are helping work deals.
  • Keep the team focused upsells and selling additional products/services into existing clients.

Managing

  • Use consistent bottoms-up planning to understand how the team will achieve your quarterly targets.
  • Ensure the team is completing Renewal Lifecycle steps on a timely basis
  • Work with demand generation team to develop a monthly/quarterly strategy and measurement of success.
  • Review pipeline and deal strategy on a regular basis to ensure strategic next steps and accurate forecasting.
  • Keep prospecting a part of the regular routine for the team you are managing, and add growth opportunities to the pipeline on a consistent basis.
  • Effectively use the Salesforce CRM tool to ensure accuracy of forecast for your team.
  • Ensure all team members are managing expenses based on company policy.

Professional Qualifications 

  • 3 to 5 years of management experience
  • Bachelors degree required
  • 5+ years’ sales experience in SaaS Enterprise Sales 
  • Ability to work in a team environment
  • Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level decision-makers
  • Ability to craft a solution with appropriate products and services, meeting the complex business objectives identified through a structured discovery process. 
  • Demand Creation, Pipeline Development, and Retention Skills Required

Application Process


This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Level Access Perks + Benefits

Level Access Benefits Overview

We’ve designed our benefits offering to:​
- Support our team by adding benefit enhancements across our plan
- Ensure we get the greatest value for every dollar invested in our team​
- Provide the best member experience to our team
- Design our plan with inclusion and compliance in mind: social, technical, and financial​

Overview of Benefits we Offer!
Medical, Dental, and Vision
HSA and FSA
Life and AD&D, Disability, Critical Illness, and Accident
Additional Benefits (Reimbursement Programs)
Time Off (FTO/PTO/Holidays)

Culture
Partners with nonprofits
Open door policy
OKR operational model
Flexible work schedule
We understand that our employees are located in different time zones and have lives outside of work so we allow the option for flexible schedules to accommodate all of our employee's
Remote work program
Level Access currently conducts business as a fully remote organization with the option to come into our headquarters in the DC area.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We off every employee fitness reimbursement of 50%, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Traditional 401K and Roth 401K are both available for our employee's
401(K) matching
Level Access will match up to 3% of compensation for both the traditional and the Roth 401(k) contributions
Company equity
Performance bonus
Level Access offers a bonus plan for every role throughout the organization to reward each employee for great performance
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Level Access offers up to 12 weeks of paid maternity leave and 8 weeks of paid paternity leave for individuals who have been with the organization for at least 6 months.
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Level Access provides a 50% reimbursement, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness programs/subscriptions.
Home-office stipend for remote employees
$50/month stipend for remote work expenses. Automatically added to the first payroll of each month
Professional Development Benefits
Job training & conferences
$1,000/year for professional improvement activities, including training courses, certifications, conferences, tuition, and books.
Tuition reimbursement
Mentorship program
Continuing education stipend
Training Reimbursement is provided to each employee for professional improvement activities, including training courses, certifications, conferences, tuition, and books
Continuing education available during work hours
Customized development tracks

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