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Charlotte, NC

Sales Advancement Manager I, Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a client-focused pre-sales consultant that can grow and maximize revenue opportunities?
  • Can you support our Sales teams by independently establishing and fostering internal and external client relationships?
  • Do you desire an influential role in shaping the image of a technology leader?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As the Sales Advancement Manager, you are a pivotal member of the Carrier Account Sales team that focuses on growing and maximizing opportunities. You act independently in the pre-sale environment as a sales consultant establishing and fostering internal and external client relationships. You regularly interact with clients via phone and email within our office and travel as needed to meet revenue goals. You report directly to the Supervisor of Carrier Client Services for goals, guidance and assistance.
Position benefits:
  • Competitive salary.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage company-wide success through active and consistent support of all efforts to simplify and enhance the client experience.
  • Improve the sales cycle by supporting Carrier Service Access Account Executives and providing backup support to other Sales Advancement Managers (SAMs).
  • Maximize sales through pre-sale and upsell activities, including sales proposals, maintaining sales database, multi-site opportunities and highlighting new products and additional services.
  • Work accounts assigned by the Manager of Carrier Client Services according to Carrier or region to achieve company goals.
  • Partner with the Quote Desk to access multiple internal and external applications and portals in order to manage opportunities that usually require a fast response due to increased competition.
  • Analyze data and prepare responses for multi-site opportunities to provide optimal pricing while facilitating responses between teams to negotiate price.
  • Oversee and monitor the overall quote flow process for assigned accounts while reviewing reports to ensure service level agreements (SLAs) are being met.
  • Ensure client issues are addressed and quotes flow through the appropriate gates in a timely fashion by escalating issues to boundary partners.
  • Reduce fall out due to cost overruns by responding to boundary partner requests for information and engaging Sales teams and clients to discuss alternatives.
  • Collaborate with Sales and Solutions Engineering to identify site survey challenges.
  • Establish bi-weekly or monthly calls to review current installation issues, scheduling and client contacts, including relevant order management teams as required in order to resolve issues.
  • According to the Sales Executive's preference, establish bi-weekly or monthly calls with clients to review accounts and opportunities and provide additional or changed services.
  • Review and interpret, as necessary, all Carrier Master Service Agreements (MSAs) and amendments to ensure adherence to pricing.
  • Understand and hold responsibility for the client revenue base to effectively participate in strategic business planning sessions with account team members and client.
  • Prepare and summarize weekly and monthly reports for manager to leverage, including volumes, revenue impact and issues encountered.

Required keys for success:
  • Two or more years of telecommunications experience.
  • Proven ability to respond to client requests for quotes in a timely manner and understand SLAs.
  • Ability to understand complex issues and drive through to a resolution.
  • History of effectively resolving issues independently using creative out-of-the-box thinking.
  • Proven leadership skills.
  • Willing to act with authority to resolve client issues.
  • Confident when preparing and facilitating presentations to large groups and speaking to internal and external clients.
  • Comfortable escalating within various levels of the organization.
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook with the ability to learn new process tools.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Experience working with and building strong Carrier client relationships.
  • Solid understanding of the unique Carrier business.
  • Familiar with Salesforce.
  • Organized and action-oriented influencer.
  • Flexible for last-minute client meetings as needed.

Your education:
  • Bachelor's degree in a related field, or the equivalent combination of training, education and experience (required).
SCC303 312235-1 312235BR
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Technology we use

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    • ReactLibraries
    • HadoopFrameworks
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    • AsanaManagement
    • JIRAManagement
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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