RevOps Management Specialist - Customer Success - Remote at Zywave (Milwaukee, WI)

| Milwaukee, WI
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Description

Zywave is searching for a RevOps Management Specialist - CS&S to support our Revenue Operations organizations. In this role, the RevOps Management Specialist - CS&S will be responsible for optimizing CS&S processes, organizing and analyzing data to enable data backed decision making, while supporting the growth of a best in class CS&S organization.

What you will be doing:

  • Be the conduit to driving a 360° view of our revenue lifecycle to provide actionable insights and data driven strategies
  • Coordinate with CS&S leaders to develop a standard book of reporting for CS&S management to utilize for tracking key metrics / OKR's / KPIs / ROI
  • Develop, maintain and distribute CS&S reports, dashboards, scorecards and KPIs
  • Support the CS&S organization in creating and maintaining scalable processes to optimize CS&S success and growth goals
  • Create and maintain process documentation using best practices for accessibility, usability and accuracy
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving growth
  • Primary point of contact for M&A integration efforts; create repeatable, streamlined process for integrating new acquisitions into the Revenue Operations organizations
  • Act as the liaison between CS&S and Human Resources to support recruiting, onboarding, performance management, and career pathing
  • Liaise with Compensation Manager and CS&S to create, maintain, and deliver comp plans
  • Liaise with leaders to build board reports and presentations as needed
  • Provide project management support for various project related initiatives as they arise
  • Other projects and duties as assigned by manager
  • Assist in Post-Sale Commercial Forecasting & Workflow Process - Renewals, Lost Business, and PS revenue & metrics
  • CS&S Operational Process - define requirements for automation, consistency, scalability
  • Support Cross Sell/Up Sell initiatives - reporting/tracking/insights
  • Support new CS&S / PS Product Launches


What you should bring:

  • BA/BS in Business, Business Management, Accounting & Finance, Computer Science, Mathematics or an equivalent degree
  • 3 to 5 years prior experience in a SaaS organization
  • 3 to 5 years prior experience in a highly complex sales, customer success or RevOps organization
  • Possess analytical capabilities, can leverage organized and unorganized raw data to create insights
  • High functioning knowledge of Excel
  • Have experience in MS Office Suite and Salesforce.com
  • Work in a fast-paced environment while juggling multiple initiatives/projects
  • Quick learner and highly self-motivated
  • Highly organized with attention to detail and deadlines
  • Comfortable and articulate in working and communication cross-functionally as well as to senior leadership across the Revenue Operations organization


Company Background

Why pick Zywave? Zywave is a cutting edge, fast growing SaaS company leading the digital revolution of the insurance industry at every stage of the client lifecycle. Headquartered in Milwaukee, WI with employees across the globe, Zywave is consistently voted by employees as a Top Workplace. Our employees enjoy a remote first, highly flexible work environment with endless opportunity for internal advancement.
More Information on Zywave
Zywave operates in the Analytics industry. The company is located in Milwaukee, WI. Zywave was founded in 2022. It has 660 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 18 open jobs at Zywave, click here.
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