Regional Oncology Account Manager at PatientPoint (Las Vegas, NV)

| Las Vegas, NV | Hybrid
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It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career. 

Title: Regional Oncology Account Manager (ROAM)

Location: Assigned Geography

Status: Full Time/Exempt

Reporting to: VP, Oncology National Accounts

Job Summary

The Regional Oncology Account Manager (ROAM) is within a defined geography.  The ROAM will be the singular point of contact dedicated to evaluating and representing the needs of the customer, aligning the necessary solutions and resources, and delivering unparalleled value and an unmatched customer experience.  The ROAM is strategic, results-oriented, and a forward thinking team member with a continuous desire to meet and exceed customer expectations. The Regional Oncology Account Manager should be a subject matter expert with PatientPoint’s core products and solutions and have a deep market knowledge in the oncology marketplace.

What You Will Do

  • Responsible for the growth of PatientPoint products and solutions (revenues) within assigned regional oncology accounts.
  • Develop and maintain strong relationships with account leadership and stakeholders while serving as the primary point of contact for all account needs within assigned geography.
  • Develop and maintain deep understanding of customer goals and objectives for patient/provider engagement and education and work to proactively implement strategies and tactics to support these priorities.
  • Regularly conduct onsite account visits to deliver and execute product optimization and inoculation, continuous needs assessment, practice/network customizations, product feature and functionality training, network health assessments, etc.
  • Develop and execute effective strategies with key account personnel and stakeholders to support increased awareness and product engagement with core solutions.
  • Deliver cross-functional coordination and execution of account-level and practice network initiatives across PatientPoint platform. 
  • Meet with internal stakeholders and cross-functional teams to regularly assess, define, and clarify key quality objectives, oncology campaigns/initiatives, specialty content needs, and success metrics.
  • Collaborate with direct leadership and oncology business unit colleagues to develop tailored quarterly account plan for execution
  • Responsible for keeping market contacts informed of corporate initiatives surrounding PatientPoint programs.  Proactively monitor the quality of PatientPoint service, analyze utilization metrics, build connectivity reports, review survey results, and communicate result both internally and externally.  
  • Create and deliver monthly reporting, informing customer of campaign successes and making recommendations for further optimization.
  • Accountable for seeking resolution to account escalations by analyzing the issue, conducting a retrospective for each event and bridging gaps in processes.
  • Proactively identify opportunities for expansion and collaborate with sales and implementation teams to ensure seamless execution.
  • Drive customer satisfaction and identify opportunities for referrals and testimonials

What We Need

  • Bachelor’s Degree preferred.
  • Commitment to an Exceptional Level of account management and customer satisfaction
  • Consistent and documented sales performance and account management in previous roles
  • Demonstrated success developing, implementing, and reporting on marketing and analytics strategies.
  • Track record of customer retention and growth in past positions.
  • Strong leadership skills, attention to detail and willingness to work outside the role as needed
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering a customer centric products/solution to various customer needs
  • Ability to build strong client relationships with people at all levels
  • Proven ability to effectively prioritize time management, focus on items that drive results, multi-tasking.
  • Advanced knowledge of Excel, Salesforce, and quick learner of new software
  • Creativity, versatility, and dynamic personality a must

What You Will Need to Succeed

  • Requires frequent driving within assigned geography with less frequent overnight trips and occasional airline travel
  • Must reside within assigned geography

Employer is EOE/M/F/D/V

What We Offer
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint
PatientPoint® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at 

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • Salesforce ApexLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • DockerFrameworks
    • gRPCFrameworks
    • KafkaFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • DynamoDBDatabases
    • Microsoft SQL ServerDatabases
    • NoSQLDatabases
    • SnowflakeDatabases
    • SQLiteDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
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    • Google AnalyticsAnalytics
    • CanvaDesign
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    • JIRAManagement
    • Microsoft ProjectManagement
    • DrupalCMS
    • SalesforceCRM
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    • MandrillEmail
    • ZoomInfoLead Gen
    • Microsoft TeamsCollaboration
    • JiraProject Management

An Insider's view of PatientPoint


How would you describe the company’s work-life balance?

PatientPoint has a very friendly work environment, and the work/life balance has always been something that I’ve treasured, the flexibility and support is unmatched. The people at PatientPoint have been some of the greatest people I’ve met personally and professionally, they are always willing to lend a helping hand.


Ad Operations Quality Manager

How do you collaborate with other teams in the company?

What I do impacts people. I turn data into actionable intelligence. As a data scientist, finding insights and sharing those with decision makers is the goal. I work with data engineers, visualization engineers, product managers, and stakeholders to ensure we’re providing the best solution within the scope of our data, technology, and schedule.


Senior Data Scientist

How does the company support your career growth?

PatientPoint is built on a great company culture that is truly invested in growing the careers of its employees. They welcome ideas and feedback from everyone, and what you say does not go unheard. In my experience, this is a rare thing to find in a company. I've had leaders reach out to say they will help me to grow and advance my career.


Account Executive, Client Solutions

How do your team's ideas influence the company's direction?

Providing meaningful programming and activities to build a culture that values diversity, equity, inclusion, and belonging. Seeing employees achieve their career aspirations and supporting leaders through listening, coaching and partnership. I’m doing “my work”; the work that energizes me and fulfills my desire to give back.


VP - HR, Diversity Equity & Inclusion

What’s the vibe like in the office?

People first. It’s one of values and it’s true. PatientPoint doesn’t label employees as resources. Being treated as a human at work, we stay connected, and we feel like a family. We don’t do releases on weekends because we want people to enjoy their weekends. When we take time off, we aren’t expected to keep a phone nearby.


Software Engineer

What are PatientPoint Perks + Benefits

PatientPoint Benefits Overview

We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer: competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

Volunteer in local community
We rally behind each other through our own personal health journeys and lift each other up during community health needs by raising awareness, celebrating wins, and support at local events.
Partners with Nonprofits
We collaborate with industry-leading organizations to deliver trustworthy patient education and health content that helps change lives.
Friends outside of work
Eat lunch together
Intracompany committees
PatientPoint has a social committee to plan virtual events, holiday parties and work alongside our DEI+B Council, building and strengthening an inclusive company culture.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
PatientPoint's leadership team is focused on continuous improvement of our DEI+B initiatives. Our goal is to promote a culture of belonging that supports and appreciates a diverse & inclusive career.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We honor diversity through teammate stories, educational opportunities, celebrations, activities and more. Our first ERG, Women's Professional Network, is dedicated to the advancement of women.
Hiring Practices that Promote Diversity
PatientPoint's talent acquisition team uses advanced tools, unconscious bias training, and data to promote diversity in our candidate journey.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Teammates have available to them pre-tax savings and spend accounts for healthcare costs (FSA and HSA) or dependent care costs (DCFSA).
Disability Insurance
PatientPoint provides all teammates with STD and LTD coverage, at no cost. Should the unforeseeable happen requiring an extended leave from work, income protection is there.
Dental Benefits
PatientPoint offers two DentalDental PPO plans, giving those with bigger care needs such as dependent orthodontia the option to elect additional coverage.
Vision Benefits
We've partnered with EyeMed, a network that gives a lot of choices and flexibility. Teammates can choose from thousands of independent and retail providers to find the one that best fits their needs.
Health Insurance Benefits
PatientPoint offers two Anthem BlueCross BlueShield plan options, and provides cost sharing for each. Employees have the option of selecting either a PPO or High Deductable Health Plan.
Life Insurance
PatientPoint provides survivor benefits at 2x the teammates annual salary, up to $1M, to ensure families get the support they need should the unthinkable happen.
Wellness Programs
For those enrolled into the HDHP, PatientPoint contributes to health savings accounts an amount of $500 annually for those enrolled at the individual level, and $1,000 for family.
Onsite Gym
Mental Health Benefits
Whether they're feeling stressed, anxious, or depressed, support from Lyra can help. Teammates can access 12 coaching/therapy sessions per person, per year, at no cost.
Retirement & Stock Options Benefits
Teammates are eligible for 401K plan participation the first of the quarter following their date of hire.
401(K) Matching
PatientPoint makes a 3% safe harbor contribution, up to $3,150 annually, to all employee plans regardless of whether or not an employee chooses to contribute
Performance Bonus
PatientPoint offers a performance bonus plan for when the company and team members meet targets set by the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Whether it's the birth of a child or the adoption of one, teammates have four (4) to twelve (12) weeks of paid leave to bond with their newest family member.
Flexible Work Schedule
In many roles, PatientPoint offers a hybrid or remote work environment and encourages summer hours for short-day Fridays.
Remote Work Program
PatientPoint lets all team members work remotely at least twice a week or more, pending their manager's discretion.
Family Medical Leave
Teammates are able to secure addition financial protection from unforeseen heath related costs associated with Accidents, Critical Illness and Hospitalization for themselves and their families.
Adoption Assistance
PatientPoint offers a health reimbursement account to support the growing families of our team. 100% of the cost of qualifying procedures (in vitro & cryopreservation) up to $10,000 lifetime max.
Vacation & Time Off Benefits
Generous PTO
PatientPoint offers 4 weeks of FTO, frontloaded each year. Additionally, we want each teammate to have time off to celebrate moments that matter, and each teammate has 5 Yay! Days to use.
Paid Holidays
Paid Sick Days
No one should have to choose between their health and take home pay. All full-time teammates have 7 dedicated paid sick days, unless otherwise required by state law, and part-time teammates have 5.
Perks & Discounts
Casual Dress
Commuter Benefits
Teammates living in other commuter friendly areas with mass transit options, have the ability to defer pre-tax money for transit and parking funds to be used for eligible transportation to the office.
Company Outings
PatientPoint has occasional team outings, as well as company-wide annual holiday parties and other events, for all employees throughout the year.
Stocked Kitchen
Most office locations have a dining area that includes snacks, coffee, soda and all talkative team members you can handle.
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
PatientPoint offers a wide range of training programs to all employees, including sales, management and leadership development, as well as access to LinkedIn Learning for each team member.
Diversity Program
Lunch and learns
Departments rotate to lead lunch and learns, usually monthly, to give insights on new products, initiatives, or just to celebrate heritage.
Cross functional training encouraged
Promote from within
Time allotted for learning
Each month team members receive an email including curated courses from LinkedIn Learning.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our 500+ team maintain an entrepreneurial spirit that keeps us working hard and playing even harder. Our “total rewards” benefit philosophy includes competitive pay (including bonuses and/or uncapped commissions), 401K vesting, medical, dental, vision, generous time off – 25 days of PTO, 7 sick days, holidays, summer hours and many unique cultural perks and offerings to support you personally and professionally.

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