Box
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Manager, Technical Account Management at Box (Remote)

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WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 100,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.


WHY BOX NEEDS YOU

Box is looking for a driven and detail-oriented manager to mentor, lead, and grow the rapidly expanding Technical Account Manager team. TAMs are responsible for a number of assigned accounts, ensuring those customers are extracting the most optimal value out of their Box investment. They are a core part of the account team, backed by a dedicated support staff, and are highly focused on providing a white-glove experience to our most strategic customers. The TAM manager will be responsible for all US-based TAMs and TAM accounts aligned to the program. This person will develop talent on the team, hire based on forecasted growth, and optimize process and internal tools to ensure our TAMs can provide the best possible service in the most efficient way.


WHO YOU ARE

You have a great track record leading teams and translating complex technical issues into tangible solutions. A great collaborator, you work well with cross-functional teams to align on goals and ensure your group of TAMs understand their scope. You are organized and can track multiple moving parts of a fast-growing team. You're a strong leader who can align a team to a single mission while also working with each individual to ensure they're working at their highest level. Finally, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs at scale.


WHAT YOU'LL DO

  • Lead and develop a team of TAMs, building team cohesion, vision, and purpose while balancing the needs of a unique, strategic customer segment

  • Build a team that gains trusted advisor status with key business and technical decision-makers

  • Prevent churn and promote growth and renewal of customers in their Box instance

  • Drive progress on escalations, support tickets, and advocate for feature requests

  • Ensure consistency on delivery of best practices and creative solutions to our customers with a shared focus on maximizing ROI of Box products

  • Monitor and identify trends in Box adoption and utilization, Success Plan adoption and utilization, and provide guidance as part of quarterly success reviews alongside Customer Success Manager

  • Own the customer experience and outcomes while empowering the team to do the same

  • Create a structure to define TAM success via establishing processes and procedures including Key Performance Indicators

  • Develop clear OKRs (Objectives and Key Results) for the team, and development plans for individual contributors


QUALIFICATIONS

  • 5+ years of people leadership, technical operational service / technical support teams, and programs (preferably in high-growth technology companies)

  • Ability to motivate and manage the performance of technical teams and individuals with a hands-on, influential leadership style

  • Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.

  • Strong communication skills, including technical and business concepts, and experience working with and presenting to customer C-level executives plus stakeholder management

  • Ability to build a network internally and externally to support the team’s success

  • Strong communication skills and imaginative, bold thinking in all situations

 
BENEFITS 
  • Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
  • For all other benefits, please check out: Box Benefits + Perks 
 
EQUAL OPPORTUNITY 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
 

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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks—Box is an awesome place to work!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Cutting-edge behavioral health services
FAMILY: Paid maternity and paternity leave and award-winning family forming & parenting programs
401K contributions & several other investment options
Employee Stock Purchase Plan (ESPP)

Beyond healthcare
Career Development
Financial Education
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: Stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Fitness subsidy & Wellness incentives: Activity, nutrition & health is a priority!
Flexible time off: Paid holidays, plus your birthday and competitive time off benefits

Culture
Volunteer in local community
Over 75% of Boxers engage in social impact --volunteering with a cause they care about. With 3 days of VTO provided to our Boxers, we’ve tracked 6,687 volunteering hours across the company last year
Partners with Nonprofits
Through Box.org we've provided over $40M to nonprofits through grants, donations, and product discounts
Friends outside of work
Eat lunch together
Intracompany committees
Box has Chief Fun Officers ("CFOs"). CFOs play a crucial role in building community across the globe, cultivating an epic place to work and bring Box culture & values to each region.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
During Learnfest, Box offers "Overcoming Bias" training where Boxers will engage in candid peer conversations about biases, how they impact our community at Box, and what we can do to counteract them.
Diversity Employee Resource Groups
Box has 10 Employee Resource Communities (ERCs). ERCs are employee-led affinity communities that play a vital role in supporting a culture where everyone feels a sense of belonging!
Hiring Practices that Promote Diversity
Our hiring process is focused on bringing in a diverse slate of talent. We engage with strategic partners for sourcing, train our hiring managers through recruiting guides and courses to mitigate bias
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Box offers health care, dependent care and transportation flexible spending accounts. Boxers can set aside pre-tax dollars to pay for health care, child care and transportation expenses.
Disability Insurance
Box provides employer paid short- and long-term disability coverage.
Dental Benefits
Box offers a PPO dental plan. The plan covers preventative visits at 100%. Coverage toward basic and major services, as well as ortho.
Vision Benefits
Box offers VSP vision plan with competitive coverage for exams, glasses, contacts.
Health Insurance Benefits
Box pays 85% of premiums for all medical plans and 100% for preventative care. Various medical plans to choose from through Collective Health. Box contributes to an HSA.
Life Insurance
Box offers an employer paid life insurance policy that amounts to 2x the employee's annual salary.
Wellness Programs
Box offers a variety of activity, nutrition, and health challenges throughout the year.
Team workouts
Mental Health Benefits
Box offers employee assistance programs to provide support and guidance for their employee's during life challenges.
Retirement & Stock Options Benefits
401(K)
Box offers a 401k Retirement Plan (Roth and Pre-Tax options available).
Company Equity
Employee Stock Purchase Plan
Boxers have the opportunity to purchase Box stock at 15% discount and 24-month look-back period
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Here at Box, we care about the well-being of families.. From paid parental leave and fertility and family forming benefits, Box provides an all-inclusive support system for working families.
Flexible Work Schedule
Remote Work Program
As the world continues to evolve, Box believes in a hybrid model of work. Boxers are powering how the world works together, both in office, from home, and/or remotely.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
To ensure Boxers can 10x both inside and outside of work, Box offers market-leading flexible time off and holidays (yes, that includes birthdays!) so Boxers can recharge when they need it.
Paid Volunteer Time
Box is a place where community comes first. Boxers are encouraged to give back with paid Volunteer Time Off (VTO) up to 3 days annually.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Boxers can set aside pre-tax dollars for parking and mass transit through our pre-tax commuter programs.
Company Outings
Free Daily Meals
Box employees receive free lunch daily and have access to fully stocked kitchens with snacks and drinks. *Varies by location
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Box offers $55 per month toward fitness memberships or classes. We also offer discounts at local health clubs and studios.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Box provides numerous training opportunities for all Boxers including LearnFest, our global learning conference
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Boxers have the opportunity to attend LearnFest, our global learning conference, where all Boxers have dedicated time to take online and live trainings related to personal and professional development
Online course subscriptions available
Customized development tracks

An Insider's view of Box

How would you describe the company’s work-life balance?

In 2020, we added 3 Fresh Air Fridays (FAFs) –or Mental Wellness Mondays, which are global company-wide days off as a response to COVID and to help Boxers avoid burnout, refresh and recharge, and say THANK YOU for all their hard work.

Maureen Thompson

Director, Internal Communications

What does your typical day look like?

My day to day as an AE includes meeting with my extended team (OBR, Solutions Consultant, CSM, Manager) and strategizing together on what to accomplish. At Box, everyone is so willing to help you out. It's been hard virtually, but everyone is always willing to support.

Princess

Carroll

How does the company support your career growth?

"I joined Box because it gave me the opportunity to impact an important part of the business and being empowered to lead, innovate, create, and "fail fast."

Bernardo Sosa

Director, Recruiting Operations & Programs

What does career growth look like on your team?

We are entering into new market spaces. When a company is growing, that creates tremendous amount of opportunities to move up segments (so if you are an SMB seller, Mid-market seller or an Enterprise seller you can move up) and as we continue to grow there are all sorts of opportunities to move into leadership opportunities.

Mark Wayland

Chief Revenue Officer

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