Manager, Enterprise Customer Success at Motive (Remote)

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Who We Are

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

The Manager, Customer Success (Enterprise) is an  important leadership position within the Customer Success organization. As the Manager, Customer Success you will be responsible for owning the career development, recruiting efforts, account level strategy, retention and upsell targets for our remote US-based Enterprise Customer Success Managers. You will work with the Director, Enterprise Customer Success and Enterprise Sales, along with other departments to ensure that our CSMs are able to help our customers achieve business success through Motive’s suite of solution

The ideal candidate is an excellent coach and mentor, has the ability to inspire individuals to reach their full potential and has deep experiential knowledge of how high-growth SaaS startups function, operate and use Customer Success best practices to grow and retain their customers.

What You'll Do:
  • Hire, develop, and coach the best Customer Success talent in the marketplace
  • Lead a team of 7-10 Enterprise Customer Success Managers to exceed their retention and expansion goals
  • Develop, and constantly iterate, playbooks that drive outcomes from Motive’s clients
  • Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business
  • Own advocating for clients with internal stakeholders to drive value and ensure client outcomes are achieved
  • Manage pipeline reviews, escalations, team meetings, 1:1s and expectations around EBRs and Account Planning
What We're Looking For:
  • 3+ years proven track record of successfully leading a high performing Customer Success team in B2B SaaS; telematics and hardware experience a plus but not required
  • Demonstrate the ability to lead a team of 7+ CSMs with Enterprise clients each carrying a book of business in excess of $2.5M in ARR
  • Execution-focused leader with an emphasis on process excellence utilizing technology
  • Ability to leverage data to inform decision making and identify opportunities to better service the existing account base
  • Collaborative leader that fosters strong internal partnerships with key stakeholders in order to effectively advocate for clients
  • Sharp focus on developing people to drive a high performance, learning, culture

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please do not let an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

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Technology we use

  • Engineering
    • GolangLanguages
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    • SqlLanguages
    • SwiftLanguages
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    • LinuxLanguages
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    • jQuery UILibraries
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    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

An Insider's view of Motive

How has your career grown since starting at the company?

I started on our Customer Success team 3 years ago. When I saw we were hiring internally for the Product team, I knew this was an opportunity I couldn’t pass up. Since I joined the Product team, I’ve been paired with a mentor, attended the Women in Product Conference & have been given so many opportunities to continue learning about Product Mgmt.

Breanna

Product Manager

How does the company support your career growth?

We are growing quickly and doing so with our sales reps in mind. We ensure that our growth doesn't come at their expense. To help our sales team grow, we build thoughtful achievable quotas for them that 70%+ of AEs exceed. We provide internal training to ensure they are set up for success.

Angie Bretag

Senior Regional Sales Manager

What are Motive Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
KeepTruckin proudly sponsors Employee Resource Groups. These groups amplify the voices and stories of our employees and create spaces for them to connect, collaborate, and develop their careers.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We sponsor [email protected], [email protected], [email protected], Motive Proud, [email protected], and regularly host Intersectionality Roundtables to discuss identity in the workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
KeepTruckin employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
We offer comprehensive mental health benefits through Modern Health.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
KeepTruckin has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the on-tap beer and kombucha you can handle.
Happy Hours
Happy hours are hosted once per month. See our instagram @keeptruckinhq for details!
Recreational Clubs
KeepTruckin has office sports leagues year-round. We currently hold the title for back to back Basketball Champs in the San Francisco Equinox League!
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
KeepTruckin. offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
KeepTruckin hosts lunch and learn meetings for our interns bi-weekly and all are invited to attend!
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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