Manager, Customer Success at LogicManager

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At LogicManager, customer experience is one of our top priorities, and our Customer Success Team plays a primary role in ensuring our company’s and our customers’ success and growth. Primarily, the customer success team works consultatively with existing LogicManager customers to help grow and expand their programs. This includes identifying expansion opportunities, conducting product demonstrations, proof of concepts, and facilitating regular business reviews. In this role, you would be responsible for overseeing a Customer Success team to ensure their success. We are seeking competitive, articulate, and curious individuals with an appreciation of the opportunity afforded by a dynamic, high-growth company and industry. We value employees with strong interpersonal skills and the ability to communicate complex materials effectively and simply. 

About LogicManager: LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.

What you'll be doing on our team

  • Apply the skills of a manager of setting objectives, training, motivating, and advising a customer success team and monitor performance ensuring assigned tasks and responsibilities fulfilled
  • Coach and mentor a team to manage their customer relationships, identify expansion opportunities, and have high quality business conversations with customers. Achieve company objectives and support your customer success team to ensure company targets and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
  • Consult with customers to adopt best-practices and gain business value
  • Suggest and implement process improvements for customer success team
  • Contribute to product development and enhancements
  • Provide insights for customer marketing and account management
  • Grow your career through active participation in our company culture

About you and what skills you’ll need

  • 5-7 years of work experience3+ years of experience in a customer facing or customer success role1+ year of management experience
  • A working understanding of compliance and risk functions is a plus
  • Exposure to regulated industries (financial services, banking, healthcare, insurance, energy and technology) is a plus
  • Exposure to risk management roles (CRO, CISO, Risk Managers, Finance, Audit, Operations, Vendor, Security, etc) a plus
  • Strong sense of ownership and accountability to not only achieve but set goals for yourself and team
  • Strong communication skills and ability to collaborate cross-functionally

More about LogicManager

  • Award-Winning Culture: We have been certified as a Great Place to Work® every year since 2016. We are committed to a robust collaborative mission-driven culture.
  • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.
  • Remote Work: We believe that results matter more than when or where they are produced. We are 100% committed to in-office, hybrid and fully remote work.
  • Industry Leading Customer Satisfaction: Top 30 fastest growing tech company in Boston and top 500 in North America. We’re recognized for our industry's highest customer ratings and leadership recognition by Forrester and Gartner for our ability to execute
  • Leadership with a Vision: We are profitable, cash flow positive, rapidly growing, and in control of our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations in the See-Through Economy.
  • Boston Location: Our headquarters are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station.
  • Ireland Office: We expanded to Ireland in March 2021 with all our employees sitting remotely. This team is responsible for helping to grow and expand our customer base in Europe, Middle East and Africa. 

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

We believe a Diverse and Inclusive work environment results in better decision making. It allows LogicManager to work better together for our employees and our customers.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

An Insider's view of LogicManager

What’s the vibe like in the office?

I will always remember the first Lawn Party I attended. It was a fun event, and also showed me just how inclusive and welcoming everyone at LogicManager is. That is one thing that became obvious to me right away: the people here respect and value each other no matter who you are, what team you’re on, or how long you’ve worked at the company.

Hanna

Quality Assurance and Support Analyst

What does your typical day look like?

Some days I’ll be reviewing design specifications for our new front end, which is a really interesting and unique process that involves nearly every department. Research has also become part of my daily routine. This includes discovering what new frameworks and applications are out there to help solve problems, streamline, and make life easier.

Kevin

Software Developer

What does career growth look like on your team?

At such a high-growth company, there are many opportunities available to all employees. Team members are encouraged to be proactive in taking ownership of these ideas, and suggesting new projects that enable our goals. We encourages employees to identify when and where improvements can be made, in addition to taking action to implement them.

Mike

VP of Software Development

What unique initiatives do you have that encourage innovation?

LogicManager strongly advocates for employees to consider new challenges within the company. I recently transitioned to a different role and felt fully supported through the process. The cross-functional nature of our teams fosters the development of transferrable skills, and LogicManager provides ample opportunity to follow your interests.

Will

Senior Solutions Consultant

What are LogicManager Perks + Benefits

LogicManager Benefits Overview

Here at LogicManager we’ve built a collaborative culture where our colleagues can learn new skills and can develop their skills while working closely with others across a range of teams ranging from marketing to advisory.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
LogicManager offers employees the option to enroll in short-term disability. Additionally, all full-time employees receive long-term disability which is fully paid for by the company.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
LogicManager offers a 10% discount on pet insurance for your furry friend.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
LogicManager wants to create and safe and healthy workplace. When you're really sick, the fastest way to get better is to rest, and it's also best to not get everyone else in the office sick!
Perks & Discounts
Casual Dress
Our casual dress code allows you to wear what is comfortable for you -- and not just on Friday!
Commuter Benefits
LogicManager offers pre-tax commuter benefits for public transportation and parking.
Company Outings
LogicManager partakes in First Thursday socials, holiday events, and our annual Lawn Party that brings the entire company together for an Olympic-style team events with BBQ & brews in the sun!
Stocked Kitchen
Some Meals Provided
LogicManager's favorite tradition is our bi-weekly "Pizza Friday" (though not always pizza!) lunches where we encourage everyone to step away from their desk and enjoy a catered lunch with the team.
Happy Hours
Professional Development Benefits
Tuition Reimbursement
LogicManager supports employees who wish to continue their education to secure increased responsibility & growth. LogicManager offers tuition & skill certification up to $5,250 per year.
Promote from within
Mentorship program

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