At LogicManager, customer experience is one of our top priorities, and our Customer Success Team plays a primary role in ensuring our company’s and our customers’ success and growth. Primarily, the customer success team works consultatively with existing LogicManager customers to help grow and expand their programs. This includes identifying expansion opportunities, conducting product demonstrations, proof of concepts, and facilitating regular business reviews. In this role, you would be responsible for overseeing a Customer Success team to ensure their success. We are seeking competitive, articulate, and curious individuals with an appreciation of the opportunity afforded by a dynamic, high-growth company and industry. We value employees with strong interpersonal skills and the ability to communicate complex materials effectively and simply. 

About LogicManager: LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.

What you'll be doing on our team

• Apply the skills of a manager of setting objectives, training, motivating, and advising a customer success team and monitor performance ensuring assigned tasks and responsibilities fulfilled
• Coach and mentor a team to manage their customer relationships, identify expansion opportunities, and have high quality business conversations with customers. Achieve company objectives and support your customer success team to ensure company targets and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Consult with customers to adopt best-practices and gain business value
• Suggest and implement process improvements for customer success team
• Contribute to product development and enhancements
• Provide insights for customer marketing and account management
• Grow your career through active participation in our company culture

About you and what skills you’ll need

• 5-7 years of work experience3+ years of experience in a customer facing or customer success role1+ year of management experience
• A working understanding of compliance and risk functions is a plus
• Exposure to regulated industries (financial services, banking, healthcare, insurance, energy and technology) is a plus
• Exposure to risk management roles (CRO, CISO, Risk Managers, Finance, Audit, Operations, Vendor, Security, etc) a plus
• Strong sense of ownership and accountability to not only achieve but set goals for yourself and team
• Strong communication skills and ability to collaborate cross-functionally

More about LogicManager

• Award-Winning Culture: We have been certified as a Great Place to Work® every year since 2016. We are committed to a robust collaborative mission-driven culture.
• Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.
• Remote Work: We believe that results matter more than when or where they are produced. We are 100% committed to in-office, hybrid and fully remote work.
• Industry Leading Customer Satisfaction: Top 30 fastest growing tech company in Boston and top 500 in North America. We’re recognized for our industry's highest customer ratings and leadership recognition by Forrester and Gartner for our ability to execute
• Leadership with a Vision: We are profitable, cash flow positive, rapidly growing, and in control of our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations in the See-Through Economy.
• Boston Location: Our headquarters are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station.
• Ireland Office: We expanded to Ireland in March 2021 with all our employees sitting remotely. This team is responsible for helping to grow and expand our customer base in Europe, Middle East and Africa. 

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

We believe a Diverse and Inclusive work environment results in better decision making. It allows LogicManager to work better together for our employees and our customers.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.