Calm
Our mission is to make the world happier and healthier.
Remote
Remote

Deal Desk Specialist at Calm

| Remote
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Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do: 

The Calm Health Operations team is driven to make the world happier and healthier by creating leverage for the larger Calm Health organization. We act as trusted partners to the Sales, Marketing, Account Management, Product, Engineering, and People teams, leveraging data to drive continuous improvement and efficiency on all fronts. On the Ops team, we highly value collaboration, learning, and curiosity!

What You'll Do:

As a member of the Calm Health Operations team, you will directly contribute to optimizing the speed and efficiency of the Calm Health organization at Calm. You will support and own the Deal Desk function, managing sales data integrity, performing contract creation and reconciliation, and partnering with the Finance team to streamline invoicing operations. You will also act as a trusted and collaborative partner to the Sales team, ensuring that all deals are closed with speed, ease and accuracy. Top candidates will come from B2B backgrounds where they have seen rapid growth and scale, and have shown the ability to create order from ambiguity. This person will be able to work with a high degree of autonomy, and quickly identify errors and discrepancies between contracts and system-of-record data, responding appropriately to solve underlying issues. 

  • Be the primary point of contact for sales teams on quote and order form creation
  • Shepherd deals through the sales cycle & internal approval process in collaboration with the appropriate cross-functional teams
  • Ensure opportunities are properly created and tracked in Salesforce, auditing every closed/won opportunity and validating it with the signed contract
  • Act as sales-facing subject matter expert on process, policy, and pricing-related matters
  • Partner cross-functionally and serve as key liaison and escalation point for sales, account management, finance, and legal on all deal-related topics
  • Support our CPQ systems (Salesforce products/pricing and Docusign CLM)
  • Contribute to operational process improvements to increase the effectiveness of Deal Desk
  • Create and maintain detailed documentation for all Deal Desk processes
  • Manage any required sales contract amendments and addendums
  • Manage overall data quality/hygiene and ongoing processes to support data quality
  • Effectively prioritize and manage additional ad-hoc requests and responsibilities

Who You Are: 

  • Knowledge of quote-to-cash process 
  • Basic understanding of revenue recognition
  • Incredibly detail-oriented
  • Highly analytical, solutions-focused
  • Very quick learner and comfortable navigating ambiguity 
  • Works well under pressure, with ruthless prioritization and timely and transparent communication
  • Excellent problem-solving skills
  • Ability to navigate complex cross-functional situations
  • Experience with leading sales tools including, but not limited to, SFDC, CPQ and DocuSign and Ironclad
  • Can operate with a high degree of autonomy
  • Order management experience

Nice-to-Haves: 

  • Finance, Consulting, or Investment Banking experience
  • Familiarity with with Confluence, Jira, and Asana for documentation and work-planning

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

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Technology we use

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What are Calm Perks + Benefits

Calm Benefits Overview

We're committed to supporting our team in every aspect of their personal and professional lives. That goes way beyond 'perk's. We'll cover 100% of your health, dental, and vision, and give you monthly stipends for your fitness and wellness routines too. When we say PTO is Take What You Need, we really mean it, whether that's a mental health day, or a trip around the world. Your home office should be as functional and inspirational as your office office. We'll give you a WFH stipend to help. Your family is a vital part of community too. That's why we offer baby bonding leave to all salaried employees. Calm can only grow if you do. We offer a great salary, equity, 401(k), and even a generous extended learning budget. Our calendar of (virtual) social events ensures you always feel part of, and close with, the team, no matter where you are.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
100 dollar wellness
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Fitness Subsidies
To celebrate how Calm is working to make the world happier and healthier, employees are given the benefit of a $100 monthly wellness stipend to put toward their own happiness and health.
Home Office Stipend for Remote Employees
Calm provides a $750 work from home budget to go towards creating a more comfortable and productive home workspace.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

An Insider's view of Calm

How would you describe the company’s work-life balance?

We’re a hard-working, collaborative team with ambitious goals, but Calm understands the importance of individual well-being and how that impacts how we show up at work. Calm fosters a supportive, remote-first culture that enables us to meet both our professional goals and personal interests.

Katrina

Lead Product Manager

What are some things you learned at the company?

The most important thing I’ve learned at Calm is how to evaluate and scope a project so that it regularly delivers value for our company and stakeholders. As an engineer, it helps us prioritize when there’s a lot to do, effectively weight tradeoffs and evaluate requirements so i can see my contributions and feel proud of them.

Kamla

Data Engineering Manager

How do you empower your team to be more creative?

By making our team a safe space for creative ideas!
Within engineering, I help drive and facilitate projects that make our team happier and more productive! For example: making our interview process more junior friendly, improving our remote onboarding, and addressing tech debt etc.

Ellen

VP, Engineering

What is your vision for the company?

At Calm, we're working to scale up on everything we do across the company, from Engineering to Marketing to Content. We're also making sure that as we scale, everyone on the team is able to grow in their career, take risks, and have a huge impact.

Tyler

Principal Engineer

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