Deal Desk Specialist at PagerDuty (Remote)

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We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.

The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. 

Responsibilities:

  • Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes  
  • Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities 
  • You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.  
  • Intake & triage of Deal Desk SFDC Queue 
  • Identify and explore opportunities for sales process improvements and help drive enablement efforts
  • Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
  • Identify and resolve issues that could prevent deals from closing in a timely manner
  • Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
  • Report, track and follow-up on system related issues affecting your tasks until resolution
  • Assist with deal enablement and maintaining documentation
  • Drive special projects in data quality assurance across key areas of our sales team
  • Support new sales program initiatives as needed

Basic Qualifications

  • Bachelor’s degree  
  • 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk 

Preferred Qualifications:  

  • Comfortable with change and an ability to thrive in a fast-moving environment  
  • Excellent interpersonal and communication skills  
  • Ability to learn quickly in a dynamic and collaborative environment  
  • Strong business acumen, organizational, time management skills and attention to detail  
  • A strong commitment to working in a team and being professional, but you must know how to have fun too!  
  • Proficient with SFDC CPQ, Google and Microsoft Office products  
  • Ability to process a high volume of transactions with accuracy and integrity 
  • Flexible to extend/shift working hours to accommodate the business
Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:
  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ElixirLanguages
    • ReactLibraries

An Insider's view of PagerDuty

How would you describe the company’s work-life balance?

PagerDuty’s Distributed by Design model provides employees flexibility on where and when they work to allow for the integration of life and career. We’ve evolved our benefits to increase focus on mental wellness, resulting in Dutonian Wellness Days, for all employees to unplug and recharge.

Joe

Chief People Officer

How do you collaborate with other teams in the company?

At PagerDuty, we practice what we preach, from DevOps to Chaos Engineering. We do that while working in cross-functional groups, where everyone is supportive and inclusive. The people and how we work together are my highlights of working at PD.

Dileshni

Senior Engineering Manager

How has your career grown since starting at the company?

I started at PagerDuty two days after graduation, when I was unsure of what I really wanted to do. My six year tenure has resulted in a role change each year, starting as a temporary Recruiting Coordinator to now, as a Majors Account Executive where I enjoy working with some of our most strategic customers.

Lizzy

Majors Account Executive

How does the company support your career growth?

There's a nice blend of doing things on your own and trying out your ideas with group collaborations and teamwork. You're going to learn new things here. We have an entire culture around helping people grow.

Reg

Principal Engineer

What are PagerDuty Perks + Benefits

PagerDuty Benefits Overview

- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days: scheduled company-wide paid days off in addition to PTO and scheduled holidays
-Dutonian Wellness Week: scheduled company-wide midsummer week off in addition to PTO and scheduled holidays
- HibernationDuty: a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. Regardless of where you work, you will have ample opportunities to advance your career and connect with Dutonians: virtual all hands calls, learning & development programs, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone.

Culture
Volunteer in local community
As part of PagerDuty’s formal commitment to Pledge 1%, all Dutonians receive 20 volunteer hours annually of VTO to volunteer for causes you care about.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women and 45% of our managers are from underrepresented groups.
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our five employee resource groups (ERGs) are the cultural backbone of our vibrant community and support our ID&E efforts through education, awareness, and celebration.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
As part of PagerDuty’s commitment to Pledge 1%, all employees receive 20 hours of paid time off each calendar year to volunteer for causes and organizations they are passionate about.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We trust everybody on our team to use their own good judgement and dress as they like for work within the category known as 'casual’ or ‘business casual’.
Commuter Benefits
Company Outings
Free Daily Meals
Those who choose in-office as their work mode will be provided free catered lunches daily.
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Our offices have full kitchens where light snacks and beverages are provided.
Happy Hours
Our offices are stocked with various alcoholic beverages for our employees to enjoy together.
Recreational Clubs
Home Office Stipend for Remote Employees
Employees are given a WFH allowance, that includes money for office equipment, a monthly electronics allowance, and a one-time allowance for noise-cancelling headphones
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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