Customer Success Manager at Tropic (Remote)

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Innovators like Notion, Better Mortgage, Zapier, Intercom, and Nextdoor have saved millions on our platform. We just raised back-to-back Series A and B funding rounds for a total of $67.1M in (TechCrunch article here), and our revenue growth is something rarely seen.

About The Role
The Customer Success team is the face of Tropic, serving as the connective tissue between our clients and the service we provide. If you love developing lasting relationships with clients, and enjoy a fast-paced environment, this is a great role for you. You will work with every key decision maker within our clients’ executive teams. Our clients see Tropic as a valued partner, capable of driving meaningful savings, reducing time spent dealing with vendors, and advising on software purchasing decisions. Customer Success will be managing many different client stakeholders, ranging from Engineering leaders to HR executives.

What You’ll Work On

  • Manage a diverse set of executive client stakeholders representing all major functions
  • Design and/or determine Tropic’s role in a customer’s purchasing process
  • Monitor savings obligations for clients to determine areas to focus
  • Manage prioritization of contract negotiations to drive largest impact
  • Execute regular business reviews with finance stakeholders to discuss historical savings and opportunity pipeline
  • Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmap
  • Cultivate collaborative relationships with client finance / procurement stakeholder and business stakeholder
  • Participate in all Tropic team-building activities and find ways to contribute and add to the Tropic team culture

Who You Are

  • 1+ years work experience in Customer Success / Account Management
  • Strong communication skills
  • Process-minded, with experience in project management or client onboarding
  • Detail-oriented, with clear evidence of implementing organizational systems
  • Business acumen with implicit understanding of how to prioritize dissimilar tasks
  • Verifiable track record of high performance
  • Desire to own and execute on projects with autonomy
  • Growth mindset

Why Tropic

Tropic is on a mission to transform procurement for a world that runs on software. Everyone hates buying B2B SaaS, so we are automating the process. We provide data, tools and services to automate procurement for tech-forward companies, saving them money and time. We are a mission driven team that lives by our 5 core values : fight for fairness, hustle responsibly, execute, pull back the curtain and stay open to new concepts. 

What We Offer

  • Comprehensive medical, dental & vision plans 
  • Online mental health therapy
  • Commuter benefits, FSA, HSA
  • 401k plan with company matching
  • Paid parental leave for birthing and non birthing parents 
  • Flexible vacation and holiday time off 
  • Annual learning and development stipend
  • Annual WFH stipend 
  • Remote first work environment
  • Office hub in NYC
  • Virtual & in person meet ups 

Equal Opportunity Employer

Tropic is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Candidate Location Eligibility:
Atlanta, GA
Austin, TX
Boston, MA
Charlotte, NC
Colorado, CO
Dallas-Fort Worth, TX
Houston, TX
Los Angeles, CA
Miami, FL
New York City, NY
Pittsburgh, PA
Raleigh-Durham, NC
San Francisco, CA

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • TypescriptLanguages
    • HotwireLibraries
    • StimulusLibraries
    • TailwindLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • GitHubServices
    • Google CloudServices

An Insider's view of Tropic

What are some social events your company does?

At Tropic, we are intentional about our social events. Twice a year we come together in person to celebrate the amazing work our team has done-we just came back from Cancun where 100 of us gathered to celebrate our Series B raise! Virtual events include Trivia Night, Pride movie night & brunch. Events make Tropic’s culture & people so special!


Head of People

How do you collaborate with other teams in the company?

As a Product Manager, communicating with other departments is a MUST! I'm really grateful that the team has been thoughtful about providing avenues for my team to interact with others in a way that optimizes for efficiency while still allowing for spur-of-the-moment collaboration. This comes in the form of organized Slack channels and defined best.


Senior Product Manager

How does the company support your career growth?

Tropic has invested in my growth since day one with an individualized development plan, mentorship and a clear line of sight into areas of opportunity. Because of the leadership team, I’ve been able to transition into my long-term goal of full-time people management; supporting, coaching and leveling up our next generation of CSMs!


Manager, CSM

How do your team's ideas influence the company's direction?

We believe everyone at Tropic has ideas that will make our company better. It is a priority to make sure people have the opportunity to share, and their voice is heard in a meaningful.

For us it's not just about giving people the microphone, but acting on those ideas; bringing them to life and encouraging more thoughtful ideation!



What are Tropic Perks + Benefits

Tropic Benefits Overview

At Tropic we believe happy, healthy employees foster better ideas, execution, and growth. We want to make sure everyone has their needs not only met, but exceeded.

Between our numerous benefits and competitive salaries, Tropic is one of the best places to work in the world!

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

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