Innovators like Notion, Better Mortgage, Zapier, Intercom, and Nextdoor have saved millions on our platform. We just raised back-to-back Series A and B funding rounds for a total of $67.1M in (TechCrunch article here), and our revenue growth is something rarely seen.
What You’ll Work On
- Manage a diverse set of executive client stakeholders representing all major functions
- Design and/or determine Tropic’s role in a customer’s purchasing process
- Monitor savings obligations for clients to determine areas to focus
- Manage prioritization of contract negotiations to drive largest impact
- Execute regular business reviews with finance stakeholders to discuss historical savings and opportunity pipeline
- Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmap
- Cultivate collaborative relationships with client finance / procurement stakeholder and business stakeholder
- Participate in all Tropic team-building activities and find ways to contribute and add to the Tropic team culture
Who You Are
- 1+ years work experience in Customer Success / Account Management
- Strong communication skills
- Process-minded, with experience in project management or client onboarding
- Detail-oriented, with clear evidence of implementing organizational systems
- Business acumen with implicit understanding of how to prioritize dissimilar tasks
- Verifiable track record of high performance
- Desire to own and execute on projects with autonomy
- Growth mindset
Why Tropic
Tropic is on a mission to transform procurement for a world that runs on software. Everyone hates buying B2B SaaS, so we are automating the process. We provide data, tools and services to automate procurement for tech-forward companies, saving them money and time. We are a mission driven team that lives by our 5 core values : fight for fairness, hustle responsibly, execute, pull back the curtain and stay open to new concepts.
What We Offer
- Comprehensive medical, dental & vision plans
- Online mental health therapy
- Commuter benefits, FSA, HSA
- 401k plan with company matching
- Paid parental leave for birthing and non birthing parents
- Flexible vacation and holiday time off
- Annual learning and development stipend
- Annual WFH stipend
- Remote first work environment
- Office hub in NYC
- Virtual & in person meet ups
Equal Opportunity Employer
Tropic is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
