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Customer Success Engineer

Argyle

| Time, IL, USA +80 more | Remote

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Customer Success Engineer
Remote - US Only
$110k -$120k base + discretionary performance bonus

Argyle is a fast-growing, remote-first Series C startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.

If you’re looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

About the team

The Customer Success team at Argyle combines product, technical, and industry knowledge to help our customers achieve the most from the Argyle product. We believe that there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data. The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding.

What will you do?

Heavily involved in customer's technical implementation process and post-implementation support
Providing tailored technical solutions for clients with specific requirements
Debug and Troubleshoot Web and Mobile SDK’s
Work on incoming reported issues through Zendesk, Email, and Slack
Collaborate with cross-functional teams: sales, customer success, engineering, and operations
Become and expert in Argyle's offerings at all levels

Requirements

1-3 years experience in a Support Engineering or Solutions Engineering role
Familiar with Full Stack development
Experience debugging and troubleshooting a wide range of development systems
Experience delivering comprehensive technical solutions to a technical client base
Ability to work independently
Experience in a remote environment
Strong client-facing expertise

Why Argyle?

Remote first company
International environment
Flexible working hours
Stock Options
Flexible vacation leave
$1,000 after a month of employment to set up your home office.
MacBook

At Argyle, we wholeheartedly embrace diversity and foster equal opportunities for all. We are dedicated to assembling a team encompassing a rich tapestry of backgrounds, perspectives, and talents. We firmly believe that the greater our inclusivity, the stronger and more vibrant our company becomes.

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An Insider's view of Argyle

What unique initiatives do you have that encourage innovation?

At Argyle, we use requests for comments, or RFCs, to collect ideas from our colleagues on specific topics. At the onset of the internet, RFCs were invented by engineers who needed feedback on their pictures to evolve the internet. We use RFCs for more than engineering work at Argyle — for marketing, product development, and new business ideas.