Client Success Manager

| Austin, TX, USA +66 more | Remote | Hybrid
Employer Provided Salary: $70,000-$90,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.


We’re looking for a Customer Success Manager to join our growing Client Success team.


Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project-oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle? If so, we’d love to speak with you!


As a CSM, you are a brand ambassador for Luxury Presence, an agile project manager and a strong account manager who owns a customer’s entire journey from sales to renewal. 


Your First Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action. 

Your Second Mission: Retain & expand your clients through driving value & results.

Your Philosophy: To create a raving fan of every person that crosses your path.



Your skills will be put to the test as you manage a book of previously launched clients through their annual marketing strategy. Throughout the client's life cycle you will consistently exceed KPIs focused on speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

You’re Good At:

  • Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
  • Collaborating, working across departments to clearly communicate deadlines and expectations
  • Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
  • Managing a portfolio of clients (75+)
  • Expanding revenue through upsells
  • Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
  • Results-oriented work. Serving clients’ interests is always top of mind
  • Anticipating and understanding client vision, translating them into actionable next steps
  • Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations 
  • Identifying problems and proposing solutions

You Have:

  • 2+ years experience in Client Management, Account Management, or related role
  • Strong understanding of SEO and Paid Media 
  • A track record of results-oriented success built on data and analytics
  • Prior success as a result of your innovation
  • Previous success working in fast-pace, high-volume environments and delivering every time
  • Previous experience with platforms like Squarespace, Shopify, WordPress etc.
  • Enthusiasm, competitive spirit, friendly and sunny disposition
  • An interest in the real estate industry (a passion is a plus)

You crush:

  • Navigating difficult situations
  • Adapting to client business needs and personality
  • Clear and persuasive with communication
  • Draw people in with your excitement and can-do attitude
  • Removing roadblocks for client and team members
  • Working efficiently and hitting deadlines
  • Don’t take yourself too seriously

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

 

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

 

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Orlando, FL
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, OR
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Washington DC
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • KubernetesFrameworks
    • React NativeFrameworks
    • TerraformFrameworks
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • PitchManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • LoomCollaboration
    • AsanaProject Management
    • CodaProject Management

An Insider's view of Luxury Presence

What's something quirky about your company?

Everyone is so happy here...all of the time. This is the cheeriest group of professionals I've ever met. It's almost like if High School Musical was set on the premises of a real estate SaaS company.

Lauren

Manager, Account Management Team

What makes someone successful on your team?

To be successful in a sales role at Luxury Presence, you need to have drive to be successful and strive for excellence, not mediocracy. In order for that to happen, you need to be coachable, adaptable to change, solution-oriented, and bring a strong work-ethic. If a team member can bring those traits to the table consistently, success will follow.

Joe

Director of Sales

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

At Luxury Presence, we believe that in order to do the best work of our lives, we strive to show up as our best selves in and outside of work.

We offer a wide breadth of company benefits and perks at Luxury Presence to support our employee's experience, such as: Flex PTO Policy, Personal Paid Time, FMLA, Parental Leave, Employee Resource Groups, Learning & Development sessions, WFH equipment stipends, Mental Health benefits and subscriptions, and more.

Additionally, transparency from all levels and departments is highly valued and a key to our success. We host monthly company and department All-Hands, Hackweek Demos, Cross-Team department trainings, Launch Weeks, Town Halls, and more.

By giving our employees options and autonomy within our company benefits, we hope to foster a strong sense of ownership and accountability.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Luxury Presence's dental insurance is covered at 100% for an employee and dependents.
Vision insurance
Luxury Presence's vision insurance is covered at 100% for an employee and dependents.
Health insurance
Luxury Presence's offers multiple health insurance plans to employees, and has elected to cover 100% of the base plan option. Additionally, HSA options are included.
Mental health benefits
For employees enrolled in our insurance benefits, there are a handful of mental health resources available, for free or at a significantly reduced rate. We reimburse Calm & Headspace subscriptions.
Financial & Retirement
401(K)
Company equity
Performance bonus
Luxury Presence's evaluates performance mid and end of year, which is when employees become eligible for performance bonuses and salary increases.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
As a company, we focus only on what matters— results. By giving the autonomy to manage flexible time off, we hope to foster a strong sense of ownership and accountability.
Paid holidays
Paid sick days
Luxury Presence offers paid sick days of up to 20 days per year for all FT employees.
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

We are building something great together at LP, and part of that is our culture! Our team is eager to connect and get to know one and other, both in-person and virtually. Our team meets throughout each quarter to build on our culture as we continue to grow! Some of these options include: in heavily populated areas (Denver, LA, ATX, NYC) for social events, Employee Resource Groups (Women@LP and Diversity&Inclusion@LP), virtual games, holiday festivities, lunch and learns and more. Additionally, we host yearly off-sites where employees fly into one location from over 40 states across the US. These are focused on strategy, vision, reflection and connection.

Recently new additions to our perks: We just rolled out a "Personal Leave Policy" to support unprepared time off. The types are defined as: Sick Time, Bereavement Time, Jury Duty, Reproductive and Fertility. As we enter open enrollment, we look forward to welcoming Short Term and Long Term disability, as well as Life Insurance, to our healthcare packages.

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