Freshworks is seeking an Area Vice President of Sales to lead the Western U.S. for our mid-market and enterprise segments. This is a great opportunity for right leader to scale our growing sales organization and make a large impact on our already fast moving company which is #10 on the 2021 Forbes Cloud 100. The ideal candidate will be a strategic, innovative, and experienced sales leader with strong operational skills who knows how to build and manage sales teams that deliver results. The leader will run a 30-40 person sales organization and report directly to the President of North America. We are looking for someone that can also add to a great sales culture that is inclusive and someone interested mentoring the team's professional development.
Role & Responsibilities:

• Provide leadership, development and execution support to surpass revenue targets
  
• Develop and implement best practices to maximize pipeline creation, customer conversion rates, forecasting accuracy, and cross-functional collaboration
  
• Collaborate with Marketing, Partners, Solutions Engineering, and Business Development to accelerate sales cycles, generate new sales opportunities that drive revenue through multiple channels
  
• Foster a culture of progressive personal development and mentoring of the upmarket segment Sales teams
  
• Operational excellence in the day-to-day management of the business, including, but not limited to forecasting, pipeline development, training, hiring, performance management, collaboration, teamwork, and best practice sharing
  
• Initiate, develop and maintain executive level relationships and drive sales activities with key customers
  
• Assist and coach sales leaders and their teams in all phases of the selling process to achieve agreed-upon targets and performance metrics
  
• Understand target customers business needs, develop proposals and accurately articulate Freshworks' value proposition at the executive level
  
• Assist and close complex transactions and be willing to get into the trenches with the team
  

Skills & Experience:

• 15+ years of software sales experience, and 5+ years of sales leadership as VP/RVP leading multiple sales teams with a scale of 30-40 sales individual contributors
  
• History of overachieving targets in a SaaS, market-leading technology
  
• Proven success scaling out multiple sales team with success selling SaaS and cloud solutions in the industry (preferably in CRM and Customer Service)
  
• Track record of stability and tenure in multiple organizations
  
• Demonstrated ability to continuously increase effectiveness of team, recognizing opportunities for creating new systems, structures, and processes
  
• Strong knowledge of CRM reporting and dashboards and process oriented
  
• Demonstrated experience building a collaborative environment between sales, marketing, product and finance
  
• Strong executive presence - experience and comfort level working with C-level executives
  
• Bachelor's Degree required; MBA preferred
  

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).