Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Solution Consultant is a technical consultant with the ability to develop, position, and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for the assigned territory. We are growing our team to better support our customers and our sales teams. 

This is a senior-level Pre-Sales Solution Consulting role focused on ensuring platform value within one of our most strategic customer accounts. This role routinely interacts within and around the C-suite and will provide a great opportunity for professional growth.

What you get to do in this role:

• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
• Interview customers both face to face and remotely to uncover their technology and business needs
• Assist the sales personnel in the qualification of enterprise customer needs
• Lead non-technical discussions with your customers to help define business objectives that ServiceNow can address and what the value of those objectives are
• Sell the value of our solution, not the features and functionality of the products
• Provide mentoring and training to peers and other colleagues in the organization
• Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Have a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Qualifications

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• A general understanding of the ServiceNow platform
• Ability to work with internal Product Management to translate customer needs into enhancement requests
• Ability to work with Product Management to deliver roadmaps for customer planning purposes
• Experience working with and selling to large enterprises (5000+ employees)
• Exceptional communication and presentation skills to include technical and business concepts
• Curiosity and passion about researching the current and emerging technologies and developing innovative solutions
• Exhibited use of technology to solve problems in their personal and professional lives
• Proven technical aptitude in learning new technology and solutions quickly
• Relevant pre-sales experience with major hardware/software or services vendors
• Mastery of the sales process and trusted advisor for account representative
• Proven experience in one or more of the following areas: ITIL, Service Management, Asset Management, IT Management, Process Management
• Minimum of 5 years of relevant enterprise-level experience; preference to deep ServiceNow platform knowledge within a large, complex enterprise
• Preferable locations: Georgia

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.