Account Manager - West Coast at CreatorIQ

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At CreatorIQ, one of our core values is empathy; we believe in putting our team members first and focusing on our clients. Our mission is to create the premier cloud technology solution for global enterprises to manage & optimize influencer marketing campaigns at scale. We provide the platform for organizations to work with social media influencers as part of their marketing plan. We know we can only achieve this by committing to provide the best practices in product and software development. Our international partnerships include ABInBev, Airbnb, Amazon, Bumble, Calvin Klein, CVS, Disney, Mattel, Rakuten, Tiffany & Co, and many more. 

CreatorIQ is headquartered in Los Angeles, with offices globally in New York, Chicago, Miami, London and Ukraine. We believe in a hybrid first work environment and have representation across the world. You can work from home, the office or one of many co-working locations. We look forward to bringing people together several times a year in person, so some travel may be required.

Your wellness is important to us.  We encourage you to schedule “off screen time” to focus and refresh. Go walk your dog, do yoga, or simply set aside uninterrupted time to yourself. Oh, and we will pay for that yoga class, fitness tracker or after workout massage! Want to take a breather and meditate on your favorite app? Use our corporate wellness program to cover the costs. CreatorIQ earned the title of Best Place to Work from BuiltIn in Los Angeles and New York City, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions and recognized by G2 as a Leader, Best Customer Relationship and Top 100 Fastest-Growing Products.

The role:

CreatorIQ is looking for an Account Manager to build deep relationships with a named portfolio of customers, driving retention and account growth. Account Managers serve as trusted, consultative advisors to our customers, confirming that expectations are being exceeded and driving further investment opportunities.

As an Account Manager, you will serve as a critical growth leader within the CreatorIQ team and directly with our valued customers. You will be responsible for the health of our long-last customer relationships, as well as the growth of CreatorIQ's top-line revenue. Revenue growth is measured by the number & size of new accounts within your named portfolio, and retention & growth of existing accounts. Hence this role has a heavy emphasis on directing strong, healthy accounts, providing strategic and tactical leadership across a strategic portfolio of customers, driving CRM initiatives, and ensuring your working in tandem with account team members within Customer Experience. You must thrive on being in the spotlight on high-stakes opportunities & challenges, while multitasking with a variety of account-related and team-lead responsibilities.

CreatorIQ's Account Management team is a part of the Customer Experience organization alongside our Implementation Consultants, Customer Success Managers, Professional Services, and Technical Support members. By working in collaboration with our customer obsessed teams, our Account Manager will work to ensure customers are deriving value from our platform and services and guiding advanced use cases.

What you will do: 

  • Understand the CreatorIQ’s product, its value proposition and be able to communicate it effectively to customers
  • Assess and renew contracts within a set book of business, with a focus on ensuring each customer is set up for long term success with CreatorIQ
  • Partner with existing customers to work on product and service expansion deals
  • Utilize CreatorIQ’s platform data and customer marketing goals to grow revenue within your customer base
  • Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships that lead to new opportunities
  • Advocate internally for your customer’s needs and assist with concerns or questions
  • Collaborate internally with finance, sales operations, and support teams to identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal
  • Stay on top of our products, features, and processes in a rapidly changing environment

Who you are and what you’ll need for this position:

  • Experience in Account Management - 3+ years of experience in in an outward-facing role such as account management, sales, or consulting, ideally working directly with contract renewals, up-selling, and expansions
  • Background in SaaS sales - Strong experience and fluency in the world of Enterprise software solutions, social media/influencer marketing, product strategy/design/technical concepts
  • Active Listener and Collaborative - Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others.
  • Adept at creative problem-solving, prioritization and organization, with a commitment to detail.
  • Strong Communicator - Comfort using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and in-person meetings (in the future)
  • Strategic Relationship Builder - Ability to work with C-Level executives and ask the difficult questions to qualify opportunities and passionate about building meaningful relationships that are mutually beneficial at their core
  • Strong passion for influencer marketing, substantial experience with account management, account mapping, solutions selling, operations and leadership

What will you get from us:

  • Work/Life Harmony:
    • Paid time off
    • Remote work with access to co-working facilities
    • Wellness programs to promote healthy work life balance
  • Whole Health Package: medical, dental, vision, life, disability insurance and we offer Supplemental health benefits for our UK employees.
  • Savings: a 401K (USA) plan to help you save for your future
  • Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash – your choice!).
  • People: work with talented, collaborative, and friendly people who love what they do.
  • Development: utilize our learning platform, WorkRamp to get the training and tools you’ll need to become successful here from your first day with us.  And take advantage of our professional development stipend.
  • Surprise meal stipends: work from home won’t stop the enjoyment of a company-sponsored meal!
  • Fun: we host virtual events every month and weekly interactive company-wide meetings
  • Focus Fridays: Every other Friday through August 2022, the virtual office doors are closed for business. The intent is to give employees time off for themselves.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. 

This is your role! Claim your interview spot by applying now!

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

An Insider's view of CreatorIQ

What are some social events your company does?

It is all virtual due to the pandemic: Trivia Thursdays, fun team building sessions by GoGame.com, Book Club, Virtual winetasting, Taco Bout It Tuesday team lunches, Game Night Fridays, and we are bringing in weekly meditation and stretching classes

Jesse

Senior Customer Success Manager

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

How does the company support your career growth?

Becoming an industry knowledge expert was a goal of mine when I first started at CIQ and our leadership team supported me with the resources and time I needed to achieve my goals. CreatorIQ also provided me a safe space to show up as my authentic self which was a game-changer. My manager was instrumental in fast-tracking my path to leadership.

Sasha

Manager of Customer Success, East Coast

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We are continuously improving our D&I initiatives and successfully developed a diverse culture which is reflected in our leadership team.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CreatorIQ employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
CreatorIQ offers stock options through its employee profit sharing program, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CreatorIQ also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
CreatorIQ sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
CreatorIQ has a fully stocked kitchen including snacks, coffee, espresso, tea, flavored waters, and kombucha !
Some Meals Provided
Happy Hours
Parking
Pet Friendly
CreatorIQ is a dog friendly office!
Recreational Clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Fitness Subsidies
The company pays $75 monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Home Office Stipend for Remote Employees
$250 Home Office Stipend
Professional Development Benefits
Job Training & Conferences
CreatorIQ offers employees professional development opportunities like Onsite training courses, The ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
CreatorIQ hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

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