Account Coordinator, Customer Success at Liftoff (Remote)

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At Liftoff+Vungle, we're helping mobile businesses scale and succeed via our sophisticated technology that enables them to find their most engaged users. We are a trusted guide for growth and engagement, transforming how people discover and experience apps. Advertisers depend on us to reach, acquire, and retain high-value users worldwide. We are one of the world's largest independent, unbiased and privacy-friendly growth platforms that fuels the entire mobile app growth cycle across user acquisition, engagement, monetization, and analytics. Consistently ranked as one of the fastest growing companies and best places to work, we are a profitable company with strong product-market fit and tremendous growth opportunity. We have a creative, collaborative, and humble culture. We are data-driven, proactive, and have the courage to drive change.
Liftoff+Vungle is a rapidly growing marketing technology company that is changing the way companies discover and engage with mobile app users. We are looking for an Account Coordinator, Customer Success to support the goals, processes and procedures for our Customer Success organization. In this role you will ultimately be responsible for both ensuring the smooth operation of customer support processes and learning what it takes to grow into a Customer Success Manager.
Location:
This role is eligible for work out of any of the following US Office locations on a flexible WFH/WFO schedule:
  • Redwood City, San Francisco, Los Angeles, New York City, Seattle, Austin (office in 2022)

Responsibilities
  • Function as a key support resource for Liftoff's customers
  • Ensure client requests are resolved in a timely manner
  • Support the development of strategic plans to meet and exceed client goals
  • Become an expert in Liftoff's internal tools; Prepare and run client performance reports
  • Manage prioritization, internal coordination, and calendaring of strategic customer engagements
  • Key owner in developing Quarterly Business Reviews for Liftoff's customers
  • Work cross-functionally to support internal coordination, and tracking of monthly customer retention process
  • Conduct post-client meeting recaps to help team iterate on materials and processes
  • Work with internal tools and teams to gather relevant per-customer and industry data, insights, and benchmarks to influence customer engagements
  • Manage internal prep meeting timelines and scheduling, as well as customer resource distribution

Desired skills and abilities
  • 1-2 years professional work experience, preferably in digital advertising
  • Working knowledge of mobile advertising networks and social platforms and an understanding of the value of advertising is also a plus
  • Strong analytical and problem-solving capabilities
  • Strong organizational skills and attention to detail
  • Strives for learning opportunities and drives results
  • Excited and able to work individually and collaboratively
  • Excellent verbal and written communication skills
  • Ability to work against tight goals and deadlines
  • Experience with professional software tools (Salesforce, Office Suite, Excel/Google Sheets, PowerPoint/Google Slides etc.)
  • Bachelor's degree

Working at Liftoff+Vungle is fast-paced, fun, and challenging, and we thrive on innovation, both with our product and with processes. Come join our team and help shape the future of mobile marketing. If this role sounds interesting to you, we would enjoy hearing from you.
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Candidate Location Eligibility:
Atlanta, GA
Austin, TX
Boise, ID
Boston, MA
Buffalo, NY
Chicago, IL
Colorado, CO
Dallas-Fort Worth, TX
Houston, TX
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Los Angeles, CA
Miami, FL
Minneapolis–Saint Paul, MN
New York City, NY
Ogden, UT
Orlando, FL
Pensacola, FL
Peoria, IL
Portland, OR
Providence, RI
Provo, UT
Reno, NV
Rochester, NY
Salt Lake City, UT
San Antonio, TX
San Francisco, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ClojureLanguages
    • jQueryLibraries
    • ReactLibraries
    • DockerFrameworks
    • GraphQLFrameworks
    • gRPCFrameworks
    • HadoopFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • DynamoDBDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • BasecampManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • MURALCollaboration
    • AsanaProject Management

An Insider's view of Liftoff

What's something quirky about your company?

Best part of Liftoff is the company-wide, mutual encouragement for all to lead w/authenticity, courage, & compassion. Whether it’s fun self-expression or the tough acknowledgment of BIPOC societal & workplace inequities, there’s a tangible motivation to embrace & share my uniqueness & inherent personal responsibility to support the same in others.

Alex

Sr. Sales Engineer

How do you collaborate with other teams in the company?

I think about collaboration as sharing & aligning goals, which creates business alignment. Setting clear goals & direction fosters collaboration toward a common effort, & understanding each other's priorities helps in achieving this win-win scenario. Ultimately, I believe transparency builds mutual trust, enabling us to achieve more as a company.

Darryl

Manager, Regional Sales, Greater China Region

How has your career grown since starting at the company?

I started as an intern and accepted a full-time offer because I knew my team would be supportive of my professional goals. So far, in my first few months, I’ve led a companywide lunch & learn, and I became my team’s culture lead. Overall, I’ve exceeded my expectations in expanding my skill set and have become more confident in my professional self.

Maya

Business Intelligence Analyst

How do your team's ideas influence the company's direction?

Everyday the decisions the ACP team makes on creative optimizations influence Liftoff’s business success. Our job is to tell a more compelling creative story for our customers based on A/B tests. Finding a new animation style or playable concept that gets users excited is not only a win for the customer but for us at Liftoff as well.

Alexandra

Manager, International Creative

What are Liftoff Perks + Benefits

Liftoff Benefits Overview

At Liftoff, we strive to provide an environment where our employees feel empowered to learn and grow. We are driven to continually build an inclusive and ever-changing organization, foster a positive work environment (both in-office and remote), and provide valuable results to our customers. We offer full coverage of your medical, vision, and dental benefits, and also offer family planning services, mental health services, 401k with company matching, and unlimited PTO for all US employees. Some of our perks include monthly stipends for lifestyle, office meals, commuting, and career development.

Culture
Volunteer in local community
Liftoff gives back locally to all of our seven offices globally; this includes in-person and skills-based volunteering employee gift matching, and pro-bono professional services.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our cross department ERGs include Liftoff Ladies, Liftoff Pride, Liftoff Parents, etc.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Liftoff offers all employees a Family Planning Stipend of up to $15,000 USD that can be used towards services like IVF, adoption, and gestational carrier support.
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Liftoff offers Caltrain GoPassess; monthly ride share credits, parking passes, etc.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Including board game, running, basketball, and book clubs.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

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